QueenB

Community Manager

Hi @Nina9898 , Welcome to the Community! Could you tell us a bit more about what you mean by the Candy Crush Saga festival? At the moment, there isn’t an event with that exact name in the game. Sometimes players use different words to describe events (like Season Pass, Episode Race, or other special challenges), so we just…

Thanks for the catch Christine, you’re right. The flow now shows “Chat With Us” at the bottom of a Help Center article, not “Contact Us.” I’ve updated the guidance below so anyone landing here has the correct steps. Appreciate you flagging this so players don’t get mixed messages.

Hi @Felixjunior69 , Welcome to the Community! Sorry to hear your gold bars didn’t arrive… I know that’s frustrating after making purchases. Don’t worry though, this can be fixed. Since payment issues involve personal account details, only Player Support can look into it: To reach Player Support from inside your game: Open…

Hi @cwalker2315 , Welcome to the Community! Once you sign in with your account, the game should open directly to the main map where you see your current level. From there: Tap on the level icon (the next one in line) to start playing. The green Play button will appear after you select the level. If you’re signed in with a…

Hi @redviking2008 and Welcome to the Community! Don’t worry, your progress isn’t lost forever. You just need to log back into the same account you used before (Facebook or King account). If you used Facebook, log into the game with the same Facebook profile. If you used a King account, log in with your email and password.…

Hi and welcome to the Community! Sometimes the game can have trouble connecting, even if your internet works fine elsewhere. Try these quick steps: Make sure your device has a stable Wi-Fi or mobile data connection. Close the game completely and reopen it. Check that your game is updated to the latest version in the app…

Hi @anapaula90 and Welcome to the Community! Don’t worry, your progress can usually be recovered 👍 Here’s what you can try: Make sure you’re using the same Facebook account that was connected to your game before. Sometimes players have more than one account without realizing. If Facebook still won’t connect, you can try…

Hi @Teddy_Snuggles Welcome to the Community! You can safely move your progress from Facebook to your email by connecting it to a King account. Here’s how: Open Candy Crush Saga on your device. Tap the gear icon ⚙️ (Settings). Choose Account. Select Register with email (or “Create a King account”). Enter your email address…

Hi @princess2340 and Welcome to the Community! Great question 😊 You don’t need to spend money to progress in Candy Crush. Here are a few tips that can help you pass tricky levels: Look at the board before you move – plan a few steps ahead if you can. Match from the bottom – it creates more cascades and new chances for…

Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English, French, Italian, Spanish, Portuguese, and German so more players can understand and join in. Could you please re-post your question in one of these languages? That way, one of our…