QueenB

Community Manager

Hi there, welcome to the Community 👋 Sorry to hear you lost your account. Could you let us know if your game was saved with a King or Facebook account? If yes, try logging back into that account from the game settings. If you were playing without saving your progress, don’t worry, you can reach out to our Player Support…

Hi and welcome to the Community 👋 Sorry to hear you're having trouble getting back to your original level! We’d love to help, but we just need a little more info first: Are you logged in with the same account as before (King or Facebook)? Did you recently reinstall the game or switch to a new device? Can you still see your…

Hi there, and welcome to the Community 🌟 Sorry to hear you haven’t received your prizes after purchasing the Golden Pass! To help you out properly, we kindly ask that you reach out to our Player Support team through the game. They’ll be able to check your account and assist you with any missing rewards. Here’s how to…

Hi there and welcome to the Community 😊 Thanks for reaching out but we need a little more information to understand what’s going on. Could you please let us know: What game feature or event are you playing? What exactly did the message say on your screen? What device you are using? And if possible, can you share a…

Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English, French, Italian, Spanish, Portuguese, and German so more players can understand and join in. Could you please re-post your question in one of these languages? That way, one of our…

Hi everyone 👋 Thank you all so much for taking the time to report this issue and share your screenshots. I have passed your feedback and reports on to the Level Designers so they can take a closer look at these levels. I hope to have more information soon. In the meantime, please continue to share any screenshots or…

Ahhh thanks Alienscar, totally missed the mark there😅 appreciate the correction. That does make way more sense now, it’s not the timer, but the one elusive Pin that refuses to show up no matter how much you play. Ugh, classic “last item syndrome.” 🫠 I can absolutely see how frustrating that would be, especially after doing…

@PummyRaj @kiara_wael Lets spread some Spring vibe 🤗🌸🌻

Hi lolliR and Welcome to the Community 😃 Thanks for sharing how you’re feeling, I can totally understand the frustration, especially being just one Pin away after putting in so much effort. Out of curiosity… do you think a notification or reminder letting you know the time was almost up would’ve helped you complete it in…

Hi Edo666, I follow up question from the studio, did you happen to change Teams recently?