QueenB

Community Manager

Hey Jumpery and welcome to the commnity 😊 I just want to make sure I understand the issue fully so we can help you out. Are you saying that when you go back to a previous level to replay it, the game suddenly jumps to your newest unlocked level? And do you mean you have to open and close the game multiple times to get it…

Hey Henny28 and welcome to the community 😊 Sorry to hear the gold bars didn’t arrive. For issues like this, you’ll need to contact Player Support directly since we can’t handle compensation in the Community. Here’s how you can reach them: Open Candy Crush Saga and go to Settings (gear icon). Tap the ? (Help Center). Choose…

Hey ynayannah and welcome to the community 😊 Sorry to hear the connection issue is still bothering you. Since you’ve already cleared the cache and updated Android, let’s try a few more steps: Check your internet connection: Try switching between Wi-Fi and mobile data to see if one works better. Log out and log back in to…

Hi Nazia and thank you for sharing this! I have passed the details of this issue on to the team for further investigation. I'm not sure if we will hear back from team before the weekend but do you happen to have another device you can try the game on?

Hmmm 🤔 Let’s check which version of the game app you have installed. Here’s how to find it on an Android device: Go to Settings on your device. Tap on Apps or Application Manager. Scroll down and select Candy Crush Saga. Once you’re on the app info page, look for the version number listed under the app name. One more thing…

Hey cookiemae 🙂 Thank you for sharing this and I know it’s frustrating not to see certain features like Candy Royale or the Episode Race, especially as a high-level player. The way these features work is that they’re rotated among groups of players, allowing the studio to test and balance each feature. This means that…

Hi Peter, I've checked with Player Support and the only registered message they have received is the one with the Ticket #14813016. Can you please share with me the new ticket# that you should have received when sending the new message via the game app? You should have received another automated response with a new ticket…

Hey Nazia1843! Sorry to hear the issue is still there. This time, could you try clearing the app cache? Sometimes this can help with stuck features like the Weekly Contest. Here’s how to do it on an Android device: Go to Settings on your device. Tap on Apps or Application Manager. Scroll down and select Candy Crush Saga.…

Wonderful! 🤗 I'll pass your ID over to Support, so keep an eye on your game inventory 😉

Hi Egyptiansha44 and warm welcome to the community 😊 Thank you so much for sharing this thoughtful feedback with us. We completely understand where you’re coming from, and appreciate your honesty in expressing how this animation in Candy Royale makes you feel. Adding playful elements can sometimes have unexpected effects,…