QueenB

Community Manager

Wonderful! 🤗 I'll pass your ID over to Support, so keep an eye on your game inventory 😉

Hi Egyptiansha44 and warm welcome to the community 😊 Thank you so much for sharing this thoughtful feedback with us. We completely understand where you’re coming from, and appreciate your honesty in expressing how this animation in Candy Royale makes you feel. Adding playful elements can sometimes have unexpected effects,…

Hi @KrisKL and @christinewupp, Thanks for tagging me! I know it can be really frustrating when there aren’t enough moves to complete a level. KrisKL, I’d recommend trying to update the game if you haven’t already, as christinewupp mentioned. Sometimes updates can fix these kinds of issues by resetting the move count. In…

Thanks for the tag 😉 I see what you mean about win streaks and starting boosters potentially blocking moves in certain levels. I’ll pass this feedback along to the team. Thanks for sharing your insights, as always 🤗

Hi dydy94400, I’m sorry to hear that you lost your win streak and boosters. It’s always frustrating when you feel like you’re on a roll and then encounter a setback. We definitely want you to enjoy the game, so I understand why this feels discouraging. If you'd like, feel free to reach out to Player Support as they may be…

Hey Nazia1843 😊 I’m so glad your game progress is back, but I know how much those boosters mean. Don’t worry, I got you! Could you please share your Game ID so we can send a little something your way? You can find instructions on locating your ID here: How to Find Your Game ID. Looking forward to getting those boosters…

I appreciate your careful attention and feedback. It seems there was a misunderstanding in the initial response, these levels can indeed be tricky, especially with the specific mechanics around frosting and mixers. We strive to provide the best guidance possible, but occasionally, our responses may miss the mark. I’m glad…

Hmm interesting, thanks for sharing this 🤔 There are 2 ways of accessing the Help Center via the game app: Option 1: as soon as you open the game app and select the gear icon. Option 2: when you are on the Saga map on top right corner. You can't access the ? either way? Also, how long has this being going on?

Hey Nazia1843 I'm so sorry to hear the issue is still persisting, could you try reinstalling the game app? Sometimes, a fresh install helps clear any glitches. Don’t worry, your progress is safe as long as you’re connected to your King or Facebook account. Once you’ve re installed, let us know, and we’ll make sure to send…

Hey Peter, I believe you have received the automated response as your message is missing some info such as your Game ID and the device you're having the issue on. To ensure they have all the necessary details of your account, could you try reaching out directly through the game app? This method includes essential…