QueenB

Community Manager

Comments

  • Hi @ayse9090 Sorry to hear about this! If your payment was successful but the Gold Bars were not added to your Candy Crush Soda Saga account, Player Support will need to check the purchase for you. You can contact them directly from the game so they can look into this and help with the missing Gold Bars. To contact them:…
    in Purchased Gold Not Credited to My Account Comment by QueenB June 22
  • Thank you @CurtisyM ☺️
    in ⚙️(Under Investigation) Yeti's Draw missing last ticket/ticket scratch looping issue Comment by QueenB June 22
  • Hi @sweetcandygirl17 How long have you been waiting for your stats now? And yes, you can get a badge, please request it HERE 😉
    in ⚽ Soccer Season Kicks Off: Get Ready for Soccer Leagues! Comment by QueenB June 22
  • Hi and welcome to the Community @shabbirfk Could you please share a little more information about what happened? Do you mean that 300 Gold Bars were taken from your game, or that you were charged for 300 Gold Bars? Once we understand a bit more, we can guide you better.
    in my windows game sudddly chage 300 gold bar Comment by QueenB June 22
  • Hi @Carol-38 , thank you for tagging me 😁 Yes, I’ve already shared feedback about the extra moves spin wheel with the team, and I’ve also passed on several community discussions so they can read through the comments directly. I know this topic has brought in a lot of strong feedback, and I’m keeping an eye on the…
    in Wheel of Fortune (xtra moves Spin wheel) is a bad idea - (Edited by CM: Collecting feedback) Comment by QueenB June 22
  • Hi @Sam_749 This issue should have been fixed so could you please let me know which game ap version you have installed?
    in Complain about the play botton Comment by QueenB June 22
  • Hi @katiebabe Thanks for sharing this. The game app should not normally reload or restart when an ad opens a browser page or the app store. When you return to Candy Crush Saga, the game should usually continue from where you left off. If the game is reloading, it could mean that your device is closing or refreshing the…
    in Adds for extra moves Comment by QueenB June 22
  • Hi @christinewupp I’m sorry to read this, but I also want to say thank you 💜 You’ve spent a lot of time sharing your thoughts, tips, and game observations here, and I know that takes effort. Even when posts don’t always get the replies or discussion we hope for, it doesn’t mean the time and care behind them went unnoticed.…
    in It's about time...... Comment by QueenB June 19
  • Hi @Exgod Thanks for reporting this, and sorry you’ve run into this issue. It doesn’t look right that scratching the ticket would leave your count stuck at 23/25. We’d like to take a closer look and share this with the team. If possible, please also send us your Player ID? Go to Settings, Account & Help and you should see…
    in Bug Comment by QueenB June 19
  • Hi @oo1414 , I understand this is frustrating, especially when you’re trying to grow your team and take part in the team events. I checked this with the team, and sent team invites do expire, but they can take up to 7 days to clear. There is currently no option to manually cancel or remove pending invites. Just so I can…
    in Candy Teams Comment by QueenB June 19
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