Pet Rescue Saga

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Pet Rescue Saga

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Cant log out of my king in bubblewitch3

I want to log out of my king account in the game bubble witch3 but it wont let me comes up with no intetnet connection. I want to log out to log in with my fb as it has all my up to date levels. Someone tell me how i can fix this iv tried with both data and wifi turned on.

bubble witch3 is the main game i want to know for but it is doing the same thing for all my king games and accounts

Accepted answers

Hi Missy, I hope you're well.

The Tech team is asking if you could delete the App again, then restart your phone and re-install and film what happens the first time you reopen the App please. That would be extremely helpful as at the moment, we're not able to figure out what the reason is.

Thanks so much and again, really sorry for the inconvenience. Once we have the video, we should be able to spot the issue and help you out.

Mia

All comments

Could you share with us how you fixed it Missy? That way we can help others if they have the same issue

No reinstalling didnt work and neither did turning the phone off all the steps yous told me to do didnt work at all

Hey Missy, glad to hear! How did you fix it then? Reinstalling worked?

After 5 weeks of doing what yous have said i have finally FIXED the problem myself thank you everyone.

Hi Missy, I hope you're well.

The Tech team is asking if you could delete the App again, then restart your phone and re-install and film what happens the first time you reopen the App please. That would be extremely helpful as at the moment, we're not able to figure out what the reason is.

Thanks so much and again, really sorry for the inconvenience. Once we have the video, we should be able to spot the issue and help you out.

Mia

Queen Mia, I wonder if that is why she cannot log out? As the games do say no internet connection when something has ended or stopped.

Hi Missy and thank you so much for all these screenshot! I've deleted the ones showing your personal details for privacy reasons (it's a public forum) but I have forwarded the info to our Tech Team.

I was about to reset your progress on the Kingdom account as a quick fix but it says it does not exist?! So that is a bit of a weird issues but don't worry, we'll do our best to help you get your game back. I'll just ask you a little more patience as the team is looking into it.

I'll get back to you as soon as I have an update for you! Thanks again for posting

Mia

I will ask Mia to see what they can do

No cant log out of any devices the king account wont let me at all can yous delete my king account and i just log into fb

No anti virus iv tried to log in on two different devices 1 has my current levels and the other i lose 200+ levels and it wont again let me log out of king and i can log out of king on any of my games not just bubble witch3

The one that does have your current levels, can you log out of that ok on that one?

No anti virus iv tried to log in on two different devices 1 has my current levels and the other i lose 200+ levels and it wont again let me log out of king

Just a thought. Have you got any anti virus on? If so, can you try disabling it, restart the game and see if it will do it then.

The fact that we haven't come across this before and you are the only one with it, means its probably something stupid rather than the game itself. Something is blocking it, that's why I wondered about the anti virus.

The other thing is, even though you did a whole system restore, android has a "wonderful" feature of remembering past data on your account. I found in the past it still loaded up issues unless its cleared.

Can you look at this article, you need the bit about the play store, clearing cache on the app (and data)

https://care.king.com/en/alphabetty-saga/superstar-information-post-crashing-on-android

If that doesn't work, I am out of options but hopefully Mia will have some more ideas, or be able to ask the studio

** Screenshot deleted by Admin - Privacy reasons **

Well does completey restoring my phone back to factory sum it up iv completely deleted everything to try get it to work and nothing soon as i down load the game again it automatically logs back into king account and when i try log out it comes up no internet connection found. Just going to delete all king games and accounts as im over this its been non stop problems and wasted money now.

Hi Missy, to be able to send a screenshot, please access King Care via desktop - Then you'll have the option to attach your screenshot. I know it's not ideal, but this is the option we have.

Have you tried to delete FB from your phone as well and check the game again?

Thanks

Mia

I have uninstalled and. Reinstalled a good 10 times now and it still wont log me out of king account comes up with error ko internet connection iv lost over 200 levels doing thing and want to log into my fb to get the levels back how do i send screen shots

Hey Missy, Sorry for the delay!

I would suggest the same as Chicken Slayer, delete the App and re-install, but if that did not work I'm not sure what could be the issue - Could you please send me a screenshot of the error as well as the phone and operating system version you're using? Are you having issue with the connection with any other Apps?

Thanks a lot and again, sorry for the delay. Looking forward to hearing back from you!

Mia

Ok

Ah don’t give up, I have passed this to the team for you

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New here? Sign in or create an account to join the fun.

Accepted answers

Hi Missy, I hope you're well.

The Tech team is asking if you could delete the App again, then restart your phone and re-install and film what happens the first time you reopen the App please. That would be extremely helpful as at the moment, we're not able to figure out what the reason is.

Thanks so much and again, really sorry for the inconvenience. Once we have the video, we should be able to spot the issue and help you out.

Mia

All comments

Good evening Missy Pokipoki,

Have you tried clicking on the cog in the bottom left corner? Click on your log in icon and it should give you the option to log out.

if not, if you don't have any saved boosters you could try removing the app, rebooting your phone and reinstalling it, then it will give you the option

Yes i have and it says no internet connection everytime

Have you tried uninstalling and reinstalling?

make sure your connection is good, maybe try a different network if you can, just to test it on

Yes tried this and its lost my levels but still says no connection iv tried multiple different internet connections and it still says this and wont let me log out of king and into my fb so iv now lost over 200 levels trying. At the point now of deleting all king games for good

Ah don’t give up, I have passed this to the team for you

Ok

Hey Missy, Sorry for the delay!

I would suggest the same as Chicken Slayer, delete the App and re-install, but if that did not work I'm not sure what could be the issue - Could you please send me a screenshot of the error as well as the phone and operating system version you're using? Are you having issue with the connection with any other Apps?

Thanks a lot and again, sorry for the delay. Looking forward to hearing back from you!

Mia

I have uninstalled and. Reinstalled a good 10 times now and it still wont log me out of king account comes up with error ko internet connection iv lost over 200 levels doing thing and want to log into my fb to get the levels back how do i send screen shots

Hi Missy, to be able to send a screenshot, please access King Care via desktop - Then you'll have the option to attach your screenshot. I know it's not ideal, but this is the option we have.

Have you tried to delete FB from your phone as well and check the game again?

Thanks

Mia

Well does completey restoring my phone back to factory sum it up iv completely deleted everything to try get it to work and nothing soon as i down load the game again it automatically logs back into king account and when i try log out it comes up no internet connection found. Just going to delete all king games and accounts as im over this its been non stop problems and wasted money now.

** Screenshot deleted by Admin - Privacy reasons **

Just a thought. Have you got any anti virus on? If so, can you try disabling it, restart the game and see if it will do it then.

The fact that we haven't come across this before and you are the only one with it, means its probably something stupid rather than the game itself. Something is blocking it, that's why I wondered about the anti virus.

The other thing is, even though you did a whole system restore, android has a "wonderful" feature of remembering past data on your account. I found in the past it still loaded up issues unless its cleared.

Can you look at this article, you need the bit about the play store, clearing cache on the app (and data)

https://care.king.com/en/alphabetty-saga/superstar-information-post-crashing-on-android

If that doesn't work, I am out of options but hopefully Mia will have some more ideas, or be able to ask the studio

No anti virus iv tried to log in on two different devices 1 has my current levels and the other i lose 200+ levels and it wont again let me log out of king

The one that does have your current levels, can you log out of that ok on that one?

No anti virus iv tried to log in on two different devices 1 has my current levels and the other i lose 200+ levels and it wont again let me log out of king and i can log out of king on any of my games not just bubble witch3

No cant log out of any devices the king account wont let me at all can yous delete my king account and i just log into fb

I will ask Mia to see what they can do

Hi Missy and thank you so much for all these screenshot! I've deleted the ones showing your personal details for privacy reasons (it's a public forum) but I have forwarded the info to our Tech Team.

I was about to reset your progress on the Kingdom account as a quick fix but it says it does not exist?! So that is a bit of a weird issues but don't worry, we'll do our best to help you get your game back. I'll just ask you a little more patience as the team is looking into it.

I'll get back to you as soon as I have an update for you! Thanks again for posting

Mia

Queen Mia, I wonder if that is why she cannot log out? As the games do say no internet connection when something has ended or stopped.

Hi Missy, I hope you're well.

The Tech team is asking if you could delete the App again, then restart your phone and re-install and film what happens the first time you reopen the App please. That would be extremely helpful as at the moment, we're not able to figure out what the reason is.

Thanks so much and again, really sorry for the inconvenience. Once we have the video, we should be able to spot the issue and help you out.

Mia

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