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After 5 weeks of doing what yous have said i have finally FIXED the problem myself thank you everyone.
Hey Missy, glad to hear! How did you fix it then? Reinstalling worked?
No reinstalling didnt work and neither did turning the phone off all the steps yous told me to do didnt work at all
Could you share with us how you fixed it Missy? That way we can help others if they have the same issue