game pet rescue ID1052091610

mrsrobbo1

my game freezes and i get error message please see attatchments this has been going on for months

_Elsa_

Hi @mrsrobbo1, they are going to ask you to try some troubleshooting so let's try that first.  Clear out the history and make sure that you have the most recent version of the game.  Then click on one of the links below to complete it.  Please let me know if the troubleshooting works for you.  If it doesn't then I'll try to find out more information.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update   

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Lynette

Hi @mrsrobbo1 there is a specific thread for this problem, please come and post in it at this link:

Error message when playing on Facebook?

_Elsa_

@Lynette it is also starting to show up for Candy Crush Saga when playing through the Kingdom.  They are also starting to see the error message of no Internet connection.  I am trying to see how many report this so right now it seems to be for this game and Candy Crush Saga but it's happening in Facebook and the Kingdom.

mrsrobbo1

mrsrobbo1 said:

my game freezes and i get error message please see attatchments this has been going on for months