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Cannot log in to my account via email

Cheeseali
Cheeseali Posts: 4

Level 1
in Support
I have continually tried to log in to my account but keep getting a notification that there is a connection error and try again a bit later. I have cleared cache and restarted device. Any help would be appreciated.
Thanks

Best Answer

Answers

  • QueenB
    QueenB Posts: 15,519
    Hi @Cheeseali!

    Do you mind telling me which device you're playing on and the game app version you have installed? Also, have you by any chance tried reinstalling the game app?

  • Cheeseali
    Cheeseali Posts: 4

    Level 1
    Hi, I am playing on a Samsung tablet.

  • Cheeseali
    Cheeseali Posts: 4

    Level 1
    Unfortunately I just uninstalled and reinstalled the app on my Samsung and I have lost my progress. I had achieved level 667 (after spending weeks on level 666) and now I am sitting on level 265

  • nicole1
    nicole1 Posts: 1

    Level 1
    edited September 2019
    **Edit by CM: Unsupported language**
  • QueenB
    QueenB Posts: 15,519
    Answer ✓
    Gotcha!

    Can you please check your game now @Cheeseali and see if you're back on track?
  • QueenB
    QueenB Posts: 15,519
    @nicole1, welcome to our Community :)

    I'm sorry but we only use English on the King Community, to make sure that everyone understands and can be understood. Please feel free to re-post your question in English and one of our member will be happy to help you.

    Thanks for your understanding and have a great day!

  • Cheeseali
    Cheeseali Posts: 4

    Level 1
    YAY my progress has been reinstated - thank you

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