Cant connect to the store

dusterduster Posts: 2
Cant connect to the store 

Answers

  • QueenBQueenB Posts: 1,909 Community Moderator
    Hi @duster, welcome to our Community!

    Do you mind telling me which device you're playing on? Have you also tried any troubleshooting steps? Like update game app if you're on mobile device, clear cache id you're playing on a PC?

    Thanks :) 

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  • dusterduster Posts: 2
    Galaxy s9 yes I cleared the cache. And restared my phone 
  • QueenBQueenB Posts: 1,909 Community Moderator
    Gotcha! Do you mind telling me which game app version you have installed? 

    Also when do you get this error message, when trying to make a purchase on the Store or when you're trying to use your Gold bars?

    We haven't received any similar reports so it might be the device that is not properly connected. Did you also try to clear the Google Play Store cache?

    -Go to apps and find the app called 'Settings'
    -Locate the menu called 'Apps' or 'Application Manager' depending on the device model
    -Scroll down until you find the 'Google Play Store'
    -From here click on 'Clear cache' then 'Uninstall updates’ and finally 'Clear data'. Please notice that you will get a warning when clicking the 'Clear data' button - don't worry as it's just a reset.

    Restart the device and download the game again. Then open the game and reconnect it to your Facebook or Kingdom account to get back your played levels and Gold Bars.

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Royal Championship, whaaat 🧐 Check it out here
    Give feedback on Community here!
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