Pet Rescue won't connect to internet

LounaManley

Hi guys
For about a week now my game refuses to connect to the internet - it's an app on my iPhone. 
What can I do to fix this?

vony

Hi Having the same problem , have you got ant ideas on how to fix it.

GarageSaleJunkie

Mine says (unfortunately pet rescue game has stopped).  Cannot get any answers.  I have tried everything.

Crazy Cat Lad

Hi @LounaManley @vony and welcome to our Community!

Try with force closing the app and restart the device and if that doesn't help, reinstall the app and see if it starts connecting again. 

Crazy Cat Lad

@GarageSaleJunkie

This "app has stopped" message comes from an error in Google Play Store and/ or the device and not with the game itself.

You need to contact Google Play Support directly or check any Android device support pages here to get the issue sorted out. 

kfr313

I am Using an iPhone, not android. My game is not connecting to the Internet and I have uninstalled it twice and restarted my phone and still no luck. Because I deleted it and restarted and it wasn’t connected to the Internet I’m starting back over from the beginning. I can play the game but it will not do anything that requires connection to the Internet.

Crazy Cat Lad

Hi @kfr313 and welcome to our Community!

This issue i being looked into, but I would recommend to send an email to our Player Support for more info and updates on the issue. You can email them here or directly from the game by going to the Start Menu > Settings > Cogwheel > Help > Choose topic and you'll find the 'Contact us' in the bottom.