Pet Rescue won't connect to internet

LounaManley · October 2019

Hi guys
For about a week now my game refuses to connect to the internet - it's an app on my iPhone.
What can I do to fix this?

vony · October 2019

Hi Having the same problem , have you got ant ideas on how to fix it.

GarageSaleJunkie · October 2019

Mine says (unfortunately pet rescue game has stopped). Cannot get any answers. I have tried everything.

Crazy Cat Lad · October 2019

Hi @LounaManley @vony and welcome to our Community!

Try with force closing the app and restart the device and if that doesn't help, reinstall the app and see if it starts connecting again.

Crazy Cat Lad · October 2019

@GarageSaleJunkie

This "app has stopped" message comes from an error in Google Play Store and/ or the device and not with the game itself.

You need to contact Google Play Support directly or check any Android device support pages here to get the issue sorted out.

kfr313 · December 2019

I am Using an iPhone, not android. My game is not connecting to the Internet and I have uninstalled it twice and restarted my phone and still no luck. Because I deleted it and restarted and it wasn’t connected to the Internet I’m starting back over from the beginning. I can play the game but it will not do anything that requires connection to the Internet.

Crazy Cat Lad · December 2019

Hi @kfr313 and welcome to our Community!

This issue i being looked into, but I would recommend to send an email to our Player Support for more info and updates on the issue. You can email them here or directly from the game by going to the Start Menu > Settings > Cogwheel > Help > Choose topic and you'll find the 'Contact us' in the bottom.

kaija1965 · October 2020

same problem here only on 1 level though (2061)

azgirl1 · October 2020

My Pet rescue Saga game is working again on facebook. The black screen is gone. Thank You for fixing it.👍️

Diamond_Lim · October 2020

https://community.king.com/en/pet-rescue-saga/discussion/comment/1134259#Comment_1134259

Welcome to Sweet King Community! 👑

Oh No! Have you lost your current level on Pet Rescue Saga? 😢

Don't worry! You can check to read and follow these troubleshooting steps of this problem. (This solve discussion by Community Team.) (Any Device) 😉

So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉

If it's still not worked by Save Current Level Steps, you can click on "Contact Us" on bottom of the page then select "Problems with my Game" and then "Game didn't save" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.

https://community.king.com/en/pet-rescue-saga/discussion/comment/1134372#Comment_1134372

You are welcome and Welcome to Sweet King Community! 👑

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a nice and safety day! 😊