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Hi @shaz34 . Welcome to our Community 🙎♀️
Which device are you play on Mobile or Computer ? and please tell me more detail why isnt work ?
I’m on iPhone and when I click on the game it just kicks me off it’s been like it since Friday I’ve done the update on my game I don’t want to delete it otherwise I’ll lose where I am I’m on a really high level and don’t want to start from scratch
Hi @shaz34 . Thank you for replying back
If you updated your mobile your Levels still saved
Please check it out this link ,hope this will help you👇️
I’ve lost the whole lot know
Hi @shaz1985
You lose your Level ? check out this 👇️
If no trouble shooting help, please email Player Support so they can restore the levels manually.
Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!
Thank you. I can’t remember the exact number now I know it was 1800 ish
Your Welcome @shaz1985
Hope you will get your Level back again 😊
No still having to start at level 1 😡😢
Hi @shaz1985
Did you send a detailed message to your problem?