Game not working

shaz34 · March 2020

Can someone tell me why pet rescue isn’t working please?

kiara_wael · March 2020

Hi @shaz34 . Welcome to our Community 🙎‍♀️

Which device are you play on Mobile or Computer ? and please tell me more detail why isnt work ?

shaz34 · March 2020

I’m on iPhone and when I click on the game it just kicks me off it’s been like it since Friday I’ve done the update on my game I don’t want to delete it otherwise I’ll lose where I am I’m on a really high level and don’t want to start from scratch

kiara_wael · March 2020

Hi @shaz34 . Thank you for replying back

If you updated your mobile your Levels still saved

Please check it out this link ,hope this will help you👇️

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-apple-device

shaz1985 · March 2020

I’ve lost the whole lot know

kiara_wael · March 2020

Hi @shaz1985

You lose your Level ? check out this 👇️

https://community.king.com/en/blog/discussion/234691/how-to-get-your-game-progress-back-on-an-android-device-facebook-connected

If no trouble shooting help, please email Player Support so they can restore the levels manually.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!