Prs black screen why?

Sakira_saki88

Help

kiara_wael

Hi and Welcome to our Community

The black screen issue is being looked into, meanwhile please try another browser. It seems to happen mostly on Google Chrome only.

Please clear the cache and cookies on your browser to make sure the fix reaches your game.

Make also sure that the browser is up to date 

and Please try this one

Open Facebook , click more tools and Clear browsing data and log in to facebook and open Game PRS

Let me know if its works

Sakira_saki88

Thanks kiara it works

Crazy Cat Lad

Hi @Sakira_saki88 !

Check also the thread here:

https://community.king.com/en/pet-rescue-saga/discussion/comment/865430#Comment_865430

patsyanne

been black screen for months now,everything they tell you to do / try does NOTHING,zero zilch NADA,they can shove thier game,I just tried it again after leaving it for weeks,BLACK SCREEN<obviously thier game designers are USELESS if they cant keep a game up and running,they need to find people WHO are capable,NOT useless

Crazy Cat Lad

@patsyanne Please make sure your browser is up to date, try also different browsers and also make sure you are on Windows 10 since Windows 7 is no longer supported by Microsoft.

You can also play via the Windows app that you can download from Microsoft Store. Your levels and Gold Bars can be synced by connecting the game to your Facebook.

If you are on Windows 7 and/ or outdated browser, then we cannot guarantee that game will work for you.

patsyanne

Then explain why every other king game is perfectly fine,its always excuse after excuse after excuse,and yes im on win7,and NO I wont download 10 for anybody,my chrome is up to date just suddenly one day a black screen when it worked fine before,like I said EVERY other King game works perfectly,so doubt its got anything to do with Win 7 or any other excuse,

patsyanne

like i said other king games are fine