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failed to connect
Answers
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Interesting. Can you play on laptop or other device instead?
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Switch your device off once and then on again after a short time. Start the game and then disconnect from the internet. Connect the device to the internet again with the game open. In all cases, check whether your game is up to date.
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Hi and Welcome to our Community
To make sure the fixes are visible in your game, please clear the cache and cookies for your browser and make sure to use Google Chrome, Mozilla Firefox or Opera wherever possible. If you’re still seeing the issue after trying these steps, then we would strongly recommend you try to play on mobile instead.
If you have a Windows PC you can also download the game app directly to your computer from Microsoft Store and play via the Windows app instead. Click here to download the game to your PC. Windows 10 is required to download the game, Windows 7 or older systems are no longer supported by Microsoft.
If you’re still experiencing this and it has affected a purchase you’ve just made, please email Player Support here to get the purchase corrected.
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