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Game wont load

Steve_LaBruyere
Steve_LaBruyere Posts: 23

Level 3
in Support

Got a message that states " I have experienced an error that we are working hard to fix" have seen that message off and on for over a year while playing the game, Magic Mountain, Weather Alert, etc. You would think by now it would be fixed. Are you really working hard to fix it or have no idea why it happens?

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Answers

  • kiara_wael
    kiara_wael Posts: 156,983

    Hi and Welcome to our Community

    If the steps HERE doesn't help, please play via the Windows app instead until the game is working for you again.

    You can download the Windows app from HERE if you have a Windows PC, when opening the game, connect it to your Facebook to sync all levels.

  • pinki4951
    pinki4951 Posts: 26

    Level 3

    I'm getting same message. Loads up to claim prize for today...then that error message comes up. All steps are taken daily. Tried other browsers as well. Please fix. Thank you.

  • Anita22s
    Anita22s Posts: 1

    Level 1
    edited May 2021

    **Edit by CM: Unsupported language**

  • Diamond_Lim
    Diamond_Lim Posts: 167,021

    Hello! @Anita22s 👋

    Welcome to Sweet King Community! 👑

    Sorry for your reply because we can only use English on this support that we can understand / help you on King Community. Don't worry! You make sure use Google Translate to translate English Language as well on next time. 😉

    You can also read the House Rules here!

  • Steve_LaBruyere
    Steve_LaBruyere Posts: 23

    Level 3

    well, tried to play this A.M. and just a black screen. This game is not worth this much aggravation. I quit. No More pet rescue for me! Good bye

  • maevand6
    maevand6 Posts: 4

    Level 1

    Game has black x in corner after trying to get reward to help game - some games seem like you can never win.

  • sjstrong
    sjstrong Posts: 2

    Level 1
    edited May 2021

    Black Screen. Game will not load

    Tried all day and still will not load

  • Carro80
    Carro80 Posts: 7

    Level 2

    Now Pet Rescue Saga isn't working either on facebook... as well as Bubble witch...

  • Ghilozza
    Ghilozza Posts: 1

    Level 1
    edited June 2021

    (Edit by CM: Unsupported Language)

  • Diamond_Lim
    Diamond_Lim Posts: 167,021

    Hello! @Ghilozza 👋

    Welcome to Sweet King Community! 👑

    Sorry for your reply because we can only use English on this support that we can understand / help you on King Community. Don't worry! You make sure use Google Translate to translate English Language as well on next time. 😉

    You can also read the House Rules here!

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