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I am sorry, I think the best thing to do is to contact player support from within the game and tell them whats happening. Make sure you select lost items to get to the right team.
I already wrote this to player support
Have they replied?
No, they didn't answer
Sometimes there is a delay, give it a few days as its summer so there could be people on annual leave 🤗
I assume it's popped up again because you played this same game twice but can only claim the prize for it one time.
I wonder why it starts again for you? Do you clear your cache regularly ? It might be because you cleared the memory of having played (but King's database knows you've already played and claimed this prize)
I never clear the cache regularly
You should... it helps clear issues 😉