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Hi @ILovePetRescue_No1 yes, we have your ID. I both responded and replied to two of your previous posts ๐
If you have not recieved the gold I suspect it could be the same reason you're not getting new levels. May be you're having connection problems?
Try logging out of the game and then in again (do the same with the playstore, then see if you have an 'update' button)