Problems signing into Pet Rescue

tatler

for over a week now I have been unable to log into my account for pet rescue keep getting the "There was a connection error Try again in a bit" Tried all the suggestions in the help menu but nothing works

Lady_Choo

https://community.king.com/en/pet-rescue-saga/discussion/460507/problems-signing-into-pet-rescue

Hiya, could you let us know which device you are playing on please and what you have tried, and your player ID 😊

tatler

I play on my laptop windows 10- tried - restarting computer- changing between airplane mode and WI-FI tried removing and reinstalling

tatler

I am not sure of the player ID but I play under the name of Sal

Edited by CM: ⛔️ That’s too much personal information - Check our House Rules

tatler

Still having the issue with Pet Rescue

Lady_Choo

https://community.king.com/en/pet-rescue-saga/discussion/comment/3120830#Comment_3120830

thanks for getting back to me, have you cleared cache and cookies and cheaper temporary files just to rule that out.
Also I'm assuming you checked for updates at the time but it might be worth checking again. We did have some w10 app issues but as far as I know they were sorted.
Are you logging in with Facebook or the Kingdom?
With regards to your user ID if you double click the king logo it should give you that 😊

tatler

Cleared cache and cookies and temp files checked for updates still can not log into Pet Rescue

I'm playing on King - odd I can log in to other king games just not Pet Rescue ID number is 2228691416

Lady_Choo

Thank you, I will let you know when she responds 😊

Snow_Rider

https://community.king.com/en/pet-rescue-saga/discussion/comment/3123870#Comment_3123870

Hi there! I'm here to help 👋

Just to clarify, where do you play the game – on Facebook or the Windows app? Also, I checked the Player ID you provided, it seems that it belongs to another player. To find the right Player ID, please follow these steps.

Looking forward to hearing from you!

tatler

Pet Rescue ID 2228691416 Windows 10 on laptop can not sign in

I also play Candy Crush Saga ID 8867917803 Windows 10 on laptop with no issues

Farm Heros ID 8867917803 Windows 10 on laptop with no issues

tatler

A few weeks back I lost all connection /tools/and was somehow placed on level one in Pet Rescue and when I reached out to the community everything was restored except the ability to log in. Not sure but this may be why the ID number is differnt than the other two games I play on King.