Welcome to the Pet Rescue Community
Do you need help with your game? Ask the Community for help.
It sounds like what I call 'connection' problems (the game can be disconnected even if you have internet access) Do you log in/save your game via facebook? Often facebook is the problem.
Check your game settings at the link below.
Make sure Pet Rescue Saga is 'active' and use 'edit' to check it has permission to see your friends list.
https://www.facebook.com/settings?tab=applications&ref=settings
Also, scroll down on the same page to Preferences, make sure they are also turned on.
"Preferences
Apps, websites and games
Gives you the ability to use Facebook to log in to and interact with third-party apps, websites and games, as well as connect accounts you have with other apps, websites and games to Facebook."
I'm having the same problem you are. I'm always helping people pass their levels but can't find a way to ask for help. There's no kind of a button to click or anything. And the friends I have I have no idea who the people are to be able to contact them and ask them. There should be some kind of a button you can click on to ask for help in passing your level