Sign Up!

 ⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏

No new levels on Facebook (fixed)

Snow_Rider
Snow_Rider Posts: 2,643
edited July 2023 in Support

Hi players!

We've noticed that some Facebook players are having troubles getting to the latest levels. Unfortunately, we're currently facing some technical issues with the release of new levels on Facebook. We're extremely sorry for the inconvenience caused, as we know how eager you all are to take on new challenges and level up your game.

Rest assured that the team is doing their best to get these new levels to you as swiftly as we can. In the meantime, to keep enjoying the game, we'd recommend using other platforms.

We really appreciate it when you share your experiences, especially when things in the game aren't quite right. Thanks a ton for your understanding and patience!

Comments

  • Snow_Rider
    Snow_Rider Posts: 2,643

    Sharing heads-up with you: after releasing a new version on Facebook, it seems new levels are out and ready to be played. We're so sorry that it took time for us to investigate the problem, and we greatly appreciate your patience. If, for some reason, you're still not having new levels, please feel free to let me know. 

  • joelle89
    joelle89 Posts: 61

    Level 3

    hello, haven't had the new levels this week and this day still nothing on facebook and the card to go to the old ones still doesn't work..

  • Lady_Choo
    Lady_Choo Posts: 26,068

    Have you got them now? If not, clear your browser cache and the game cookies and they should appear 🤗

  • spinnershadowhorgan
    spinnershadowhorgan Posts: 1

    Level 1

    Hello haven't had the new levels yet its just says random

  • joelle89
    joelle89 Posts: 61

    Level 3

    edited July 2023

    Non Lady_Choo je vide régulièrement les caches et toujours rien, et impossible de savoir avec le bouton random

  • joelle89
    joelle89 Posts: 61

    Level 3

    edited July 2023

    received this week's levels from 24/7 happy

  • Scrillex
    Scrillex Posts: 3

    Level 1

    edited July 2023

    Not just levels. My pet rescue saga game totally dissapeard from my facebook page.... I can not access it.

  • Lady_Choo
    Lady_Choo Posts: 26,068

    Hi and welcome to the community. It seems to be an outage at the moment, we are hoping to hear something soon but we have let the team know 🤗

  • Lady_Choo
    Lady_Choo Posts: 26,068

    Just to update you, King are aware of it, there is an outage. We can still play on windows 10 and mobiles, just not connect right now 🙂

Hey! Would you like to give us your opinion?