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Not working
georgiemacphee
Posts: 11
Level 2
This game is not working, it’s taking ages. To load. When so click on play? It takes ages to load. I can’t click on vegetables!
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Comments
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Hello and welcome to the community.
Have you tried clearing cache if on an android device? Make sure no other apps are open in the background and you have at least 2GB free space. Its because Petopia is running and uses extra memory.
As regards the harvesting, its a known issue that you can read about here.
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I did all that, I had to instil it. Then delete the game. It’s doing the samething!
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Which device/version is it? Unfortunately some devices just don't like the extra memory it uses 😒 I assume your device is updated to the latest version as well.
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I have an iPhone 12, it’s been updated. The last version. Will it have something to do iOS 17 I got an iPad as well it’s doing the same on that to/weird.
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No, ios17 is fine, that is what mine runs on.
Are you making sure you close all the other background apps so its the only thing running?
I have to ask this as I will be asked to check. You will have more than 2GB free on your phone at least I am sure.
Its got to be petopia 😒
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I don’t use 4G on the phone I use WI-FI, I’m closing the other apps. And other backgrounds
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I don’t use 4G on the phone I use WI-FI, I’m closing the other apps. And other backgrounds
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I know you don't use 4G, but just to rule out WiFi strength issues, could you try it just once?
im sorry for all the questions. Ultimately im guessing its the sheer volume of the game but if i ask you it all now, it saves me coming back and asking later. The more information we give the studio the better, if it doesn't help this time then hopefully they can apply it for the future.
We answer the same when we have issues with games too. Complete don't think I'm in any way discounting your issues, I'm not. I'm also pretty sure when Petopia ends, that it will go back to normal.0 -
Also hopefully the last thing, please could I have your player ID.
Click on the cog from the loading page, choose profile and double tap the king logo at the top. It will give you a number 🙂0 -
That’s the one I use for Pet Rescue?
*Edited by CM: That's too much personal information. For your own safety and protection do not share your email address - Our House Rules
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