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🐾 Feedback Wanted – Help Us Improve Our Support Chatbot! 🐶💬
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Snow_Rider
Posts: 3,272 
Hey Pet Savers!
Have you had a chance to chat with Kingsley, our helpful Support Chatbot? Whether you need help troubleshooting an issue or just have a question about the game, Kingsley is here to lend a paw! 🐾
We’d love to hear about your experience using the chatbot so we can make it even better. Was Kingsley helpful? Easy to understand? Did you find what you needed?
👉 Please take a moment to share your feedback by filling out this quick survey
Haven’t used Kingsley yet? No worries—give it a try and let us know what you think!You can find the chatbot under any article in the Help Center. Just scroll down and look for the "chat with us" icon to start a conversation.
Your feedback means a lot and will help us improve the support experience for everyone.
Thank you! 😻
Have you ever used Kingsley?
🐾 Feedback Wanted – Help Us Improve Our Support Chatbot! 🐶💬 16 votes
Yes, I’ve used it already
18%
3 votes
I didn’t know about it until now
81%
13 votes
5
Comments
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Hi everyone at the Pet Rescue community! 😁
AI support person here at King.
I forgot to edit the form to allow access to everyone😱🙈 but now anyone has access who has clicked on the link.
Thank you for your participation!
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Looks like we need a few more Pet Savers to join in! 😃 We’d love to hear what you think about our chatbot. Be sure to submit your feedback by June 17! 🐾💬
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Yes, I’ve used it already
I used it. It’s really nice 2 have that. All I did was make a comment on there saying the game is cute.
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Snow rider when did this chat box come out? This is what I'm talking about when things are introduced to the community, a lot of us don't get the message or the update to know anything about it. I'm not saying that the tech people can't send out when they want to. This is what I was telling you about that first time I didn't get the Petopia, I didn't know it was out. I got a email from Lynette asking for us to post our most recent of how we are doing in the game. That was when I sent back that I didn't know Petopia was out and it wasn't in my game. I'm just now hearing about this chat box. Is it time zone or what that some of us aren't getting what is happening in the community?
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I didn’t know about it until now
voted
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I didn’t know about it until now
I have no idea there was chatbot and I welcome feature like this anytime.
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I didn’t know about it until now
Voted.
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Yes, I’ve used it already
Hi @Snow_Rider I tested the help topics, but I could only send an email. I wasn't offered a chat option; I only had the contact button.
From which version or in which countries is the Chatbot available?
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Hey again! The chatbot was rolled out a few months ago and is now available in most King games. Just to clarify, it's not an in-game feature or a community addition, but rather another way for players to get help or ask questions through the Help Center.
This post is simply to gather feedback on how the chatbot is working for players so far. You can access it by scrolling to the bottom of any Help Center article and starting a conversation from there.
I hope this helps clear things up a bit!
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Hello dear @Snow_Rider🤗
It has been a while since I have opened the Help Center in PRS! Except for lack of lives (and freezing Ads), I usually do not experience issues in the game! Hence, I did not get a chance to use Support Chatbot!
Should I test it out and provide my feedback?
1
This discussion has been closed.
