Rubie-Roo1135

Level 3

Using iPhone 15 Pro Max and iPad Pro (10.5-inch), both updated to IOS 17.7, started after playing one level but can’t tell you which one because the game won’t open on either one of the devices. It just hangs. Emailed King and they suggested I play other King games…

Core ID: 1551189674 Game Version: 3.4.1.0 Device: iPad 10 and iPhone 15 Max Pro Software Version: 17.4.1 on both devices Sorry for the delay in responding. Just saw this now. Thanks and take care.

Lady_Choo thank you. This happens every time a Petopia event takes place.

October 25, 2023. Very frustrating.

Hi Snow_Rider - I cannot open the game at all. My game is has the the latest version. I have even tried removing the app and reinstalling it and once it updates to add Petopia that’s it - can’t get into it at all.

Hello - the Studio isn’t going to do anything until Petopia ends next week? It’s going to just resolve itself?

@Lady_Choo No worries at all, I understand and appreciate you responding. I love the game and it’s frustrating that this keeps happening.

Hello - I have the latest update and still having issues. This happened last year to with the same Petopia. 2-weeks without playing then and it looks like it’s happening now. This is really ridiculous.

Hi - I am having the same problem. It just hangs and then opens after 1-minute. Very frustrating and no updates at all - here or to the game. Same thing happened last year.

Hello @FluffyDinosaur - my User ID: 1551189674 - please remove the special event from my game. I removed the game from my iPhone and now cannot even log in. I keep receiving “wrong email and password combination”. Meanwhile I am logged in on my iPad and the game won’t open at all. Someone please help me out here. It’s…