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I didn't receive my Weekly Contest prize
Hello, I hope someone can help me. So, I didn't receive my Weekly Contest prize yesterday and I was in the 1st place, couple of hours before the last week's contest ended. I have already cleared all the cache and updated the app. I have also contacted the players' support and their only reply was an auto-generated response…
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Pass completed bur rewards not received
Hello, this morning I completed the small pass but I didn't receive any of the seven rewards, even though the notification stated that all the unclaimed rewards have been added, however, nothing shows. Can somebody help? Thank you.
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Why can't I ask my teammates for extra lives anymore?
Hello, I noticed a change yesterday in my game. It seems I cannot contact my teammates anymore and request extra lives. It happened around the same time as the Social Hub has been updated. I have been a proud member of a strong team and we've always worked together, sending each other lives, releasing each other to…
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Reward in previous egg hunt not received
Hello, I have a question about the egg hunt which ended on Apr 18th. I was in the first place with over 2000 yellow eggs collected, yet I didn't receive any award. I was away from my computer and from the game for a week and when I came back yesterday I saw that the new egg hunt was already coming to an end, but I didn't…
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no boosters in the game?
Hello, I hope you can help me by answering some questions: I have been playing AlphaBetty for quite some time and I have reached level 712. However, I still haven't unlocked the second and the third booster before I hit the Play button, I only have 2 crowns. At which level do the second and third booster unlock? Also,…
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why are there no pets in level 2712?
Today I reached level 2712 with 12 win streak where I am supposed to save 5 pets in 43 moves. I played all the moves but NOT ONE pet has shown up from the top! This made me lose my 12 win streak. I played again but no pets arrived this time either. Is there a bug in the system? Thank you for your reply.
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No prize from the checked board
I have noticed that sometimes I get only one part of the prize from the checked line of the board, e.g. today I was supposed to get a hand switch and one-hour hard candy; I got the one-hour candy but not the hand switch. There are times when I receive nothing even though the line is completed and the prize is received.…
