Cezdiamond Community Manager

Comments

• Hi Greenie158- Thanks for posting on King Care. I am sorry for the delay in getting back to you. We now have more levels available, are you able to access them?  Let me know if you still need a hand :-)  Thanks!

  in Cannot see level 2346 onwards Comment by Cezdiamond July 2017
• Hi Dania- Thanks for posting on King Care. Sorry for the delay in getting back to you. Are you still experiencing a problem?  Are you playing through the Windows App Store?  Microsoft has released an app which helps in identifying and solving pote…

  in i cant install candy crush soda and jelly saga Comment by Cezdiamond July 2017
• Hi Marcos- Thanks for posting on King Care. Sorry for the delay in getting back to you. I am sorry that you have experienced a problem with our latest feature game.  Have you now received your rewards? Is there an error message? Please let me kno…

  in How do i get my reward? Comment by Cezdiamond July 2017
• Hi there-  Thanks for posting on King Care. I am really sorry that you did not receive your rewards :-( I want to make things right again so I will send you a private message to check your account. Please click on the envelope icon in the top right…

  in Candy Crush Saga Island Ticket lost Comment by Cezdiamond July 2017
• Hi there- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. Thi…

  in Help with my lost boosters! Comment by Cezdiamond July 2017
• Hi Celeste- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Are you still stuck on level 1400? What is the end of level message? Is there an error message? Let me know if you still need a hand :-)  Thanks! 

  in I have completed level 1400 many times but it does not give me an option for level 1401. Comment by Cezdiamond July 2017
• Hi Zee- Thanks for posting on King Care. If you are playing whilst connected to Facebook or the Kingdom, simply log into your account on your new phone and your progress will be there :-)  Please note, however, that boosters are saved to the device…

  in Changed my phone Comment by Cezdiamond July 2017
• Hi Lynnecw-  Thanks for posting on King Care. Please could you see this thread for more information :-) These steps have worked for other players.  https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress  Let me know if you still…

  in Candy Crush Soda lost levels Comment by Cezdiamond July 2017
• Hi FourOrchards- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Are you still stuck on level 1535? - Is there an error message?  - Do you have 3 tickets? Let me know if you still need a hand :-)  Thanks! 

  in Won't advance to next level after completing level Comment by Cezdiamond July 2017
• Hi Shannon-  Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here: htt…

  in cc soda loads but no candies it is a blank screen. Comment by Cezdiamond July 2017
• Hi Caz- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your scree…

  in I was on levol 1043 and lost all data I am so sad how do I get it back Comment by Cezdiamond July 2017
• Hi Lise-  Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of yo…

  in I lost my progress when I bought a new Iphone what can I do?? Comment by Cezdiamond July 2017
• Hi Kim- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your magical journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of yo…

  in Again I am writing to ask what happened to my progress. Comment by Cezdiamond July 2017
• Hi Ivy-  Thanks for posting on King Care. Congratulations on getting so far, you're doing great! We love love to hear your tips on how to pass those trickier levels. New levels will be available soon, but I don't have an exact date just yet. You ca…

  in when will level 2646 be released Comment by Cezdiamond July 2017
• Hi Elissa-  Thanks for posting on King Care. I am really sorry that you did not receive your rewards :-( I want to make things right again so I will send you a private message to check your account. Please click on the envelope icon in the top righ…

  in i successfully completed the 6 level universal love cakewalk TWICE and did not receive boosters Comment by Cezdiamond July 2017
• Hi Deborah-  Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here: htt…

  in I'm at 1419.... the game just flashes. When will this be fixed? Comment by Cezdiamond July 2017
• Are you playing whilst connected to Facebook? 

  in Leaderboard is missing Comment by Cezdiamond July 2017
• Hi Karen- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of yo…

  in Level reset from 1910 to level 1 Comment by Cezdiamond July 2017
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