Cezdiamond

Community Manager

Thanks @Elsa Hello @Harriet- Could you confirm which topics you selected in the contact form? I have spoken to the customer service team and we cannot locate your email in the system. So I just want to check that the contact form is working properly. Please let me know which level you should be on too and I will see what I…

Thanks @Elsa @Dee Dee please could you make sure that you have the latest version of Candy Crush Saga installed and let me know which version you have? We need to do this before we can pass on to the studio to look into. Thanks so much! 

Thanks @Elsa @Clifford please could you try our browser troubleshooting steps here they should fix the problem :-) Let us know how you get on. Thanks!

Thanks @Elsa @Conan I will check this for you and get an update as soon as possible! Thanks! 

Hi Janet- I will send you a private message with a break down of the purchases. Thanks!

Hi @Anjana welcome to the community! :-) I am sorry that you did not win your prizes! Could you let me know which date you won the Jackpot, as I cannot see it in your account? Do you have more than one account for Candy Crush Saga? Thanks! @Thanks Laura for passing on!

Thanks @Laura for passing this on @Minh Laura is correct, the games teams are often changing and testing features. I can understand your disappointment and you feedback will be passed on. Thanks! 

So sorry about this, I have updated the blog. Please select "Problems with my game" and "Game didn't save" Thanks so much! 

Thanks for flagging let me check this now for you! 

Hello @Janet please could you let me know the date that the Gold Bars went missing? I can see a purchase of 6 hours was made on the 23rd of October. I can send you by private message the list of Gold Bar purchases made recently. I am sorry I cannot see any Gold Bars that I have gone missing, but if I know the date that you…