Cezdiamond
Community ManagerDiscussions
482
Comments
6021
Points
6100
Badges
42
Cezdiamond Community Manager
About
- Username
- Cezdiamond
- Joined
- Visits
- 700
- Last Active
- Roles
- Member, Administrator
- Points
- 6,100
- Posts
- 6,503
- Badges
- 42
Reactions
Badges
Comments
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Thanks @Chicken Slayer @Sylvia I will send you a private message so that we can check your account :-) Thanks!
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Thanks @Chicken Slayer @Clair Do not worry, please log into an account and I will send you a message about restoring your progress :-) Thanks!
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Thanks @Elsa @Sean Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can g…
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@Elsa @Col Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this …
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Thanks @Elsa @Yemi Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can g…
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Hi all! Thank you all for the feedback, this has been passed on. We really appreciate this :-)
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Thanks for passing on @Chicken Slayer @Anidey I cannot find your account so I will send you a private message so that we can get some details, thanks!
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Thank you everyone!! I have escalated this to our game team to investigate. You are not the first person to report this so we are looking into this as a priority. Thank you!
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Thanks @Chicken Slayer @Mark Welcome to King Care. I am very sorry that you are experiencing a problem with your Gold Bars, these should never go missing. I would like to check your account so I have sent you a private message. Please click on the…
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Thanks @Elsa @Coljad please make sure that you now create a Facebook or Kingdom account and link the account to your game. I will then send you a private message so that we can get you back on track :-) Thanks!
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@Greshan I can see that you have been helped by our Superstar Elsa. Our games team often run tests and experiments which means that things can work a little differently from player to player. I am sorry these are completely random, and the team at…
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Thanks @Elsa for passing this on @Andrew thanks for taking the time to highlight this to us, I am really sorry that you experienced this problem. I have added some goodies to your account to compensate for the loss of rewards. I will pass on thi…
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@Elsa thanks for passing this on! @Laura I am very sorry about this, I can see that another player contacted us about this problem too, so it is possible that this is a problem our side. I have passed this on to our game studio to investigate. Ma…
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Thanks @Laura @Mrs P I will send you a message so that we can check your account. Thanks!
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@Johanna I can see that you have been well looked after by our Superstars! Please can you try the tips that Elsa gave you on this thread? https://care.king.com/en/candy-crush-saga/how-do-i-get-back-to-my-level-after-getting-a-new-iphone-7plus Than…
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Thanks @Chicken Slayer @margretdzn I credited your account on the 28th of March and our system shows them as delivered, some of these Gold Bars have been spent and you should now have 20 Gold Bars. I commented earlier in this thread so I did not s…
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I have replied to your private message, thanks!
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Hello! Sorry for the delay :-) On the 12th of March 20 Gold Bars were used for the UFO booster. Thanks!
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Thanks @Elsa @David Please can you create an account either Facebook or Kingdom and then connect it to your game. Let me know when you have done this :-) Thanks!
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@Chicken Slayer thanks! @Alishia I will send you a private message through King Care so that I can get your account details :-) Thanks!
