Johnny_Ryall
Level 3Discussions
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Johnny_Ryall Level 3
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- Johnny_Ryall
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Is your account logged in on any other device, do you share a device, so could someone else be playing these levels?
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Hello, Thank you for your post. I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return. To …
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Hello Rosie, Just so you know, this can happen if you switch apps when playing the game due to the internal memory on your device. On this occasion I have added the boosters back to your game. Kind regards, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello, Unlimited lives in the game run from when you first purchase/win them and the timer will countdown continuously. If this was different for you previously then this was a glitch that has now been resolved. Kind regards, Johnny
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Hello, Please check that your device is supported and also run through the troubleshooting steps in the thread if required. https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices https://care.king.com/en/candy-crush-saga/load…
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Hello Jo, The steps provided in the thread here should help you to synchronize your game: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios Kind regards, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello, Please post your question here: https://care.king.com/zh/ Kind regards, Johnny
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Hello Ocimar, Thank you for posting. Lives in the game are not collectible items. The game is designed to be played with the 5 free lives and a few more that you get sent each day. Lives, along with boosters are saved directly to your device's mem…
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Hello Lorena, Could you please provide more detail as to what happened. Did your friend go into the settings menu and synchronize their King.com account with Facebook or vice versa. Please let me know. Kind regards, Johnny
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Hello, I'm sorry to hear about this. Could you please provide me with a screenshot of the message/error that you see when the game fails to connect. Have you tried to connect via mobile data? Kind regards, Johnny
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Hello, Please visit your app store and search for the game. In the app page you will see the option to update the app. Once updated you will be able to see and play new levels. Kind regards, Johnny
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Hello Heather, These are the options that are available for your avatar: If you are connected to Facebook then your Facebook profile picture will be displayed. If you aren't connected via Facebook then you will be automatically connected to our Ki…
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Hello Chase, Please run through the steps here to see if this helps to resolve the issue: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Kind regards, Johnny
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Hello Frank, For help with the game being slow to load, please run through the recommended steps provided here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out In regards to joining King.com. If yo…
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Hello Michael, For winning the 6 hours Color Bomb reward you get 1 Colorbomb when you enter a level for the 6 hours following the reward being won. I hope this answers your question. Kind regards, Johnny
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Hello, Could you please run through the steps here and let me know if this resolves the issue: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios Kind regards, Johnny
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Could you please confirm if this is similar to the image that you see: https://i.stack.imgur.com/CLk8s.png This is generally a network error. Have you had any other issues with your internet?
