QueenB

Community Manager

Hi Gisela, thank you for explaining the situation so clearly. From what you describe, it sounds like the game is loading two different game saves depending on how you log in. When you play via Facebook on the website, the game is connecting to your older account. When you open the app, it seems to be connecting to a…

https://community.king.com/en/candy-crush-saga/discussion/comment/3450916#Comment_3450916 Thanks for the extra details! Since this isn’t limited to one booster and it’s freezing during regular gameplay too, let’s rule out a few common causes first. Could you try the following, if you haven’t already: • Close the game…

Hi @jennnilaw, thanks for sharing the screenshot. Just to help narrow this down, can you let me know if the freezing only happens when you use the UFO booster, or does it also happen with other special items? And does it freeze every time you use it, or only sometimes? That will really help us understand what’s triggering…

Thanks for explaining this @Nobody1 I understand why it’s disappointing when you’re at the top of the map and feel like you’re missing out on events for such a long time. I’ve shared this feedback, along with your account details, with the team so they can take a closer look at why some players aren’t seeing certain…

Hi @dopje That sounds incredibly frustrating! I’m really sorry you’re dealing with that. If an ad is crashing the game and blocking progress like that, I completely understand why it feels unplayable. We don’t have the ability to remove or block specific ads directly from the community side, but we do rely on player…

Hi @moncks You shouldn’t normally lose your game progress just by switching to a new computer, so this is very likely a login or account mismatch rather than progress being gone. A couple of things to double-check: Are you logged into the same Facebook account you used on your previous computer? If you’re playing via the…

Hi @jsaran18 and welcome to the Community! Is there anything we can help you with?

Thanks again for taking the time to share all the extra details @christinewupp that was sooo helpful. I’ve passed everything along and the team has been looking into it. They believe they may have identified a potential root cause and are investigating further. Just to double-check, are you still seeing the black line on…

Thanks for sharing this @teeweiping and don’t be too hard on yourself 🙂 With everything going on day to day, it’s easy to miss when an event kicks off. It sounds like you still made good use of the boosts you had, which is always a nice bonus. And even if this one didn’t line up perfectly, there will be more chances coming…

Thanks for explaining how this feels @cookiemae I get why it’s frustrating, especially when you’ve been playing for a long time and it feels like you’re missing out. Just to clarify, the Candy Celebration itself isn’t being tested and it’s not meant to exclude players at the top of the map. Star Tournament levels do count…