QueenB

Community Manager

Comments

  • Hi @leemanleeduran Who won? 👀 It hasn’t started yet… so technically, it could still be you 😉 All Stars 2026 kicks off tomorrow, are you planning to go for it? More info coming to the Community so stay tuned 👀
    in All Stars race Comment by QueenB 1:54PM
  • Oh noooooo… 😫 I did get this mixed this up with the recent “missing extra moves option”issue thanks Alienscar for calling that out and keeping me on track! I'm so sorry @SunnyZ for the confusion and this issue definitely shouldn’t happen. As asked before, if you could confirm if this screenshot is recent and if it is, if…
    in Why? Why does this happen multiple times? Comment by QueenB 1:44PM
  • Hi @SunnyZ Just as Christine said, this issue has been fixed so make sure your game app has been updated to the latest version so you have the option back. If that still doesn't help, get back to us with your Game ID and we'll look in to it 😉 👉 How to find your Game ID
    in Why? Why does this happen multiple times? Comment by QueenB 12:41PM
  • @Carol-38 Chapter Eight 👏😂 At this point I feel like I need popcorn every time I open the Community. I see what you’re doing here, mixing biscuits, worms and “Play & Show” suspense into one storyline 😄 And as always, you’ve managed to wrap real community conversations into something wildly entertaining. I appreciate the…
    in Crush Play & Show Video - My Thoughts - 🤭 Chapter Eight added Comment by QueenB 11:38AM
  • Hi @snstrailers and welcome to the Community 😊 Just so we can properly help you, could you please clarify a few things? Is the game freezing on level 14 997, or elsewhere? What exactly happens, does it freeze during the level, at the end, or when loading? Which device are you playing on? Do you see any error message? If…
    in 14997 Comment by QueenB March 3
  • Hi @kiffe79 When you say it’s “refusing to restore,” could you tell me a bit more about what’s happening? Are you logged into the same account as before (Facebook, Apple, Google, or King account)? Does the game show level 1, or just a lower level than you expected? Are you playing on a new device? Progress is linked to the…
    in Progress Comment by QueenB March 3
  • Hi everyone! Quick update ⭐️ Some of you may already be seeing All Stars teaser visuals and/or a Terms & Conditions pop‑up in your game. The tournament itself officially kicks off on March 5. We’ll keep sharing updates here as things roll out. In the meantime, you can find the full Terms & Conditions (including dates +…
    in Oohh it's that time again... 👀 All Stars is back March 5th. Are you ready? ⭐️🍬🏆 Comment by QueenB March 3
  • Hey @Andres-2 you’ve officially been invited to the Citrus Bees party 🐝🍯 What you’re seeing is a limited in-game test of a new seasonal booster in Candy Crush Saga, not everyone will have it. How it works: When it’s active, a Hive appears above the board. Tap it to launch Citrus Bees that fly to random targets and help by:…
    in Citrus Bees 🐝 - new booster Test Comment by QueenB March 3
  • Hi @Aigerim2580 and welcome to the Community 😊 The official details about All Stars 2026 including eligibility and country participation will be shared when the event launches. Everything will be clearly explained in the announcement once it goes live. The event is planned to start very soon, so I’d recommend keeping an…
    in All stars tournaments country criteria Comment by QueenB March 3
  • Hi there and welcome back to Candy Crush Saga 😊 A couple of quick things to check: Make sure you’re logged into the same Facebook account you originally used (sometimes players have more than one without realizing). Log out of the game completely, restart your device, then log back in again. Double-check that Facebook is…
    in Progress Lost Comment by QueenB March 2
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