QueenB

Community Manager

Comments

  • Hi @Peter_Tornaros I hear you on this one, especially when you're at the very top of the map. When new content is limited, tasks like completing a high number of levels can feel a lot more demanding than intended. This is something we’ve seen feedback on from other high-level players too, and I’ve shared it with the team…
    in New Season Pass Comment by QueenB 12:03PM
  • Thanks for sharing this @Carol-38 It's not supposed to be that much space between the icons so we've had a look and there was an update that changed things so can you check now if it looks better now?
    in Issues With Vanilla Comment by QueenB 11:49AM
  • Hi @Jlyn007 👋 Thanks for sharing this and I understand how frustrating that must feel, especially losing your Super Charged Color Bomb like that. On some devices, the game may restart in the background instead of staying paused. When that happens, the current session can be lost. This can depend on things like how many…
    in Left game screen- Super charged bomb Royale lost Comment by QueenB 6:51AM
  • Hi @yaro143 😊 Thanks for sharing your idea. Just to clarify, Candy Crush Saga is a free-to-play game, with optional in-app purchases for players who choose to use them. The game is mainly designed for fun and entertainment, so there isn’t a system for buying, selling, or exchanging Gold Bars or items between players and…
    in Is candy crush saga benefial to the players? Comment by QueenB April 21
  • Hi @soupy1ster I noticed the post you commented was from 2020, a little outdated so I archived it and moved your comment. I was wondering if you could confirm the device you're playing and when did this issue start for you?
    in Cannot open Candy Crush Comment by QueenB April 20
  • Hey @Alienscar, yeah that could be it 👀 it did end today… hope they will get back to us to confirm.
    in Spring Deal Comment by QueenB April 20
  • Hi @Aries2020 Thanks so much for sharing this and for sticking with the game for so many years. I’m really sorry that changes around Elite Candy Royale have made things less fun for you. Elite Candy Royale is a special, harder version of Candy Royale with bigger rewards. It doesn’t run for everyone all the time: sometimes…
    in The more I complain about Elite Candy Royale dissappearing, the worse this gets Comment by QueenB April 20
  • Hi @lolabeth5 and welcome 😊 Thanks for sharing this, I can understand why that feels frustrating. Could you do us a quick favor and send a screenshot of the Spring Deal you’re seeing in your game? That will help us take a closer look and understand what might be happening on your side. We’ll check it together 👍
    in Spring Deal Comment by QueenB April 20
  • Hi @tireless and welcome 😊 Thanks for sharing the screenshots, that really helps. It looks like you're trying to change your profile picture through a web page, but this isn’t the correct way to update your avatar for Candy Crush Saga, which is why you're seeing that error. To update your profile picture, please try one of…
    in Why i can't change my profile picture? Comment by QueenB April 20
  • 22 000 levels later and Candy is still serving milestones like a legend 👑 Good luck everyone joining the contest, and I hope lots of you get to enjoy those sweet rewards 🍬✨
    in 🎉Celebrate Level 22,000 for a chance to win gold bars & receive 2 UFOs!🛸 Comment by QueenB April 17
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