QueenB

Community Manager

Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English, French, Italian, Spanish, Portuguese, and German so more players can understand and join in. Could you please re-post your question in one of these languages? That way, one of our…

Hi everyone 👋 Thank you all so much for taking the time to report this issue and share your screenshots. I have passed your feedback and reports on to the Level Designers so they can take a closer look at these levels. I hope to have more information soon. In the meantime, please continue to share any screenshots or…

Ahhh thanks Alienscar, totally missed the mark there😅 appreciate the correction. That does make way more sense now, it’s not the timer, but the one elusive Pin that refuses to show up no matter how much you play. Ugh, classic “last item syndrome.” 🫠 I can absolutely see how frustrating that would be, especially after doing…

@PummyRaj @kiara_wael Lets spread some Spring vibe 🤗🌸🌻

Hi lolliR and Welcome to the Community 😃 Thanks for sharing how you’re feeling, I can totally understand the frustration, especially being just one Pin away after putting in so much effort. Out of curiosity… do you think a notification or reminder letting you know the time was almost up would’ve helped you complete it in…

Hi Edo666, I follow up question from the studio, did you happen to change Teams recently?

Hi there Jarpen101 and thanks for reaching out! We'd love to help you with your score not updating, but could you please share a few more details so we can better understand the issue? Is this happening in a specific event or mode (like Episode Race, Season Pass, etc.)? Are you playing on a mobile device or a PC? Is your…

Hi Edo666, Thank you so much for sharing your feedback and for the screenshot and I’m really sorry to hear that your progress isn’t showing correctly in your team’s total. That definitely shouldn’t be happening, especially with prizes on the line! I’ve passed this along to the studio team so they can investigate further…

Thanks so much for reporting this, and sorry to hear the ad is causing that kind of trouble 😔 This issue with the Temu ad has already been flagged by Player Support, and the team is currently investigating it. They're also collecting feedback like yours to help resolve it, so I’ve passed this along as well. Appreciate you…

Thanks for the great follow-up question! I checked with the team and here’s why the form asks for personal info like email upfront: The tool we’re using to run this study requires an email in order to invite players to take part in the next step (the video call). Without that info, we wouldn’t be able to contact anyone who…