Comments
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Hi @blackj1340, and welcome to the Community 😊 Sorry to hear you're having trouble continuing to the next level. Let’s see if we can help! Could you please let us know: What device you're playing on (e.g. iPhone, Android, tablet)? Which level are you stuck on? Do you get any kind of message or error when you try to move…
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Hi @RafaellaLapienis 👋 Thanks for your message! Sorry to hear you're having trouble with your purchase using Pix and your Google account, that can definitely be frustrating. This issue happens because some payment methods (like Pix), although accepted by Google, aren’t supported in our games. These methods often redirect…
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Hi @cin_abreu 👋 Thanks for reaching out! From your screenshots, it looks like you did qualify for the first elimination round of All Stars, congratulations 🎉🎉 Sometimes, there may be a short delay before the next stage becomes fully visible. We recommend: Playing a couple of levels as this usually helps refresh the event…
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Hi again, Holly dannyalyssa 😊 Thanks so much for the extra info and you’ve been incredibly patient, thank you! Since you're on a Samsung 10, and you’ve already checked for updates, the next step I'd recommend is: Clear your game cache Go to your device settings > Apps > Candy Crush > Storage > Clear Cache Then fully…
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Hi Khronos 👋 Thanks for your message! I checked in with the team, and it looks like the best way to successfully claim the Sweet Starter Pack is to do it through the Xbox app on your mobile phone. That should trigger the reward properly, as scanning the QR code directly can sometimes just redirect to the app store without…
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Hi mary1357, and welcome to the Community 🥳 We don’t have a group chat exactly, but you’ve come to the right place but this whole Community is where players can chat, ask questions, and share fun stuff about the game! Feel free to jump into discussions, join a contest, or start your own post, there are lots of sweet…
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Hi @Alienscar 👋 Thanks so much for the suggestion! I totally agree with you, the temporary nature of adverts can definitely cause confusion, so it makes sense to clarify this for our players. I've gone ahead and updated the Important Notice on the Ideas board to include your note about adverts. Hopefully, this helps reduce…
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Thank you, I'll take care of this 😉
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Hi @Racoon7 and @DieOmimi You’re absolutely right to be excited as Bubblegum Buddies is indeed a brand-new feature currently being tested! It’s not yet available to everyone, which is why you may not see it in your game just yet, but the good news is that it’s coming your way very soon! We’ll be sharing more details once…
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Hi @tikazu, and welcome to the Community 😊 Sorry to hear you’re having trouble with your in-game purchase. If the money has left your account but you haven’t received the items (like Gold Bars or boosters), don’t worry, Player Support can help you get this sorted! Here’s what to do: Open the game and tap the gear icon ⚙️…
