QueenB

Community Manager

Comments

  • Thanks for reporting this and we're truly sorry for the inconvenience! Please try the following out to make sure the game is working properly: Restart the game – Close and reopen the app. Play a level – This sometimes triggers missing rewards. Check your internet connection – A weak connection can cause rewards to…
  • Thanks for reporting this! The studio might be testing changes which could affect who sees these events. We’ll pass on your feedback but in the meantime, please try the following out to make sure all is good with the game: Restart the game – Close and reopen the app. Play a level – This sometimes triggers missing rewards.…
  • Hi stefanifires, welcome to the Community! That sounds really frustrating, and I understand why you’d want your well-earned prize. Sometimes, the Weekly Race results take a little time to update correctly. If your new Weekly Race hasn’t shown up yet, try these steps: Close the game completely and reopen it. Play an old…
  • Hi Luffy077, Thanks for bringing this up 😊 It looks like the Candy Fish behavior might have changed a bit, as the studio is always testing new improvements. Instead of always targeting blockers, they might now have a different priority in some levels. We're passing your feedback along to the team! In the meantime, keep an…
  • Hi Liloli, welcome to the Community! You can easily transfer your game progress to your new Windows 11 PC by following these steps: Make sure your game is connected to either a King account or Facebook on your old PC. This ensures your progress is saved online. On your new Windows 11 PC, download Candy Crush Saga from the…
  • Hi MariaMtsweni192424, No, Candy Crush Saga does not pay players to play. It is a free-to-play game with in-game purchases and rewards, but you cannot earn real money from playing. Be cautious of scams that claim otherwise! Let me know if you have any other questions. 😊🍬
  • Hi Bahar9636, If your game isn’t connecting to the internet, try these steps: Check your connection – Ensure Wi-Fi or mobile data is working. Restart your device – Sometimes a simple restart helps. Clear cache – If you're on mobile, go to Settings > Apps > Candy Crush Saga > Clear Cache. Update the game – Make sure you're…
  • Hi ViVidu33, Ad features in Candy Crush Saga vary for different players as they are part of a test feature. If you're not seeing ads at level 16987, it could mean you're currently not in the test group for ads. Keep your game updated, as these features can come and go! Let me know if you have any other questions! 😊
  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do all our conversations in English so everyone can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you 😊 Thanks for…
  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do all our conversations in English so everyone can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you 😊 Thanks for…