QueenB

Community Manager

@MountainMom @kiara_wael @PummyRaj

Thanks for jumping in on this. You’re absolutely right that this advice can feel basic to experienced players, especially at that stage in the game. Totally fair point on the video guides too, they’re often outdated by the time a player gets there, and I get that it can be frustrating when they don’t match the current…

Hi @Epic360 👋 Thanks for sharing how you're feeling. Would you be open to sharing a bit more about what level you're currently on? We’d love to understand where you’re stuck so I can pass on the feedback to the team. A lot of players have flagged similar feelings about pacing and balance, so it’s really helpful to hear…

Hi 👋 Welcome to the Community! Just to better understand how we can help, could you let us know which account you're trying to reset the password for? Is it: Your Kingdom (King) account A Facebook account connected to the game Or something else? Once we know, we can point you in the right direction 😊

@kiara_wael @PummyRaj @MountainMom

Thanks for the feedback Christine 😲 I was not aware of that, I do see the different videos when I select the link: So you do not see this part?

Hi @Me 👋 Thanks for bringing this up, you’ve raised a really interesting point! The game should normally display in your preferred language based on a few things: The region or country set on your device The language settings on your phone or tablet The app store you downloaded the game from We support many different…

Hi @1deed and thank you so much for sharing this 🙏 You’ve raised such an important point here, and I really appreciate the way you explained how the crystal layers impact your experience. Accessibility is something we absolutely want to improve, and hearing directly from players like you helps us understand where those…

Hi @lapoovee First of all, thank you for taking the time to share this. I really appreciate how clearly you explained what you're feeling and you're definitely not alone. We’ve heard from other players that some areas can feel less challenging than expected, and that’s not the experience we want for anyone. The studio…

Hey Leena4 and welcome to the Community 😊 Sorry to hear you’re stuck on level 9631, it’s definitely one of those levels that requires some strategy and a bit of luck with the candy drops. Make sure you’re using all the free boosters and extra moves the game offers (like the Daily Win and the Free Spin Wheel). Also check…