QueenB

Community Manager

Hi @nanapaula1663 We understand how frustrating that must be! Reinstalling the game is generally safe if your progress is saved to a Facebook or King account but please keep in mind: ✅ Your progress will be restored ❌ However, boosters are stored locally and will be lost unless previously backed up. If you’re unsure or…

Hi @zishaan and welcome 😊 Could you share a few more details so we can better understand the issue? What’s the last level you completed? Are you using more than one device? Are your devices connected to Facebook or a King account? Have you updated your game app to the latest version? This info will help us investigate and…

Hi @henrynihon Thanks for reaching out. Could you tell us a little more about what happened? Did the game freeze or crash? Were you unable to claim a reward you earned? Did you see any error message? The more details you can give us, the quicker we can help sort it out. Thanks 🙏

Hi @athikom Thanks for your message and welcome to the Community! Could you please give us a few more details so we can better assist? For example: Which level are you currently on? Which devices are you using? Have you connected the game to a Facebook or King account? Once we know a bit more, we’ll do our best to help you…

Excellent 🙌 Thank you very much for getting back to us so fast 🤗

Hi @Bernadine and @DaveNastase 👋 Thanks so much for continuing to share your updates and I'm really sorry to hear you're still seeing a mismatch between your devices. We've been actively investigating this syncing issue and made a few adjustments behind the scenes earlier today. Could you both please check your game again…

Noted 🫡 I'll pass on the feedback 😉

Hi @Ann_Painter 👋 Thanks for jumping in here and yes, @sysmom is absolutely right! The Booster Wheel (along with Sweet Cinema) is currently part of a test where we're moving them from the Events tab to a widget system on the game map. So if you're not seeing it where you normally would, take a look around the map, some…

Hey @snakegore999 🐉 So glad you caught that and chimed in! It's always great to see how much love Denize still gets from the community 💜 You're absolutely right, there’s something iconic about seeing her fully striding across the Candy Kingdom, legs and all. She’s fierce, she’s fabulous, and yes, she absolutely deserves to…

Hi @N_R, Just jumping in to echo what @MannyFae already pointed out (great spot, by the way 🕵️‍♀️). What you’re missing here are the Sugar Coats, those are the pink coatings that appear on top of candies. In your level, the final 4 needed to complete the goal haven’t dropped yet because they’re still inside the candy…