Comments
-
@SeesAlmonds 👋 Thanks for the update and I totally understand the frustration! Just to let you know, the studio is still actively investigating this, and we believe we may have found the root cause. To help us confirm, could you please check whether your game is now synced correctly on both of your devices (iPhone and…
-
Hi everyone 👋 Thanks again to all of you who have continued to share updates and screenshots, this has been incredibly helpful 🙏 While it looks like some of you were able to move past level 19686 and access the new levels and events, we are still seeing reports from other players where the syncing issue persists. The…
-
Hi @Yorbenboy1993 👋 Thank you for reaching out and letting us know. I’m really sorry to hear what’s happened and I can understand how upsetting and alarming this must feel, especially with others in the Community noticing something seemed off. I want to reassure you that we take the security of Community accounts very…
-
Hi everyone 👋 Thanks so much for continuing to share your experiences with us. I just wanted to jump in and reassure you that this issue is still under investigation. The team is currently digging deeper to understand the root cause, especially why it's only affecting some players and not others. We know it’s frustrating,…
-
Hi MariekeToon and welcome to the Community 👋 Sorry to hear you’re stuck on the date of birth screen! If the “Continue” button is greyed out and you can’t move forward, the best thing to do is to contact our Player Support team directly, they’ll be able to help you fix this. Since you can’t get past that screen in the app,…
-
Hi Frzzhsss and welcome to the Community 😊 If your Facebook account got blocked and you were using it to save your game, don’t worry, you can still get your progress back! Here’s what to do: Open the Candy Crush Saga app on your device. Tap the gear icon (⚙️) to go to Settings. Tap Sign in and create a King account using…
-
Hi @Fredy_12000 and welcome to the Community 👋 I'm sorry to hear about your Facebook account, but unfortunately we don’t have the ability to reactivate or restore any Facebook profiles. For that, you’ll need to get in touch directly with Facebook’s support team. However, don’t worry, you can still recover your Candy Crush…
-
Yes, the notification issue should be all sorted now 🙏 And thank you for keeping an eye on your game map. Really appreciate you letting me know if the Sweet Cinema shows up or if it seems to be completely gone. Every little detail helps during these tests 🙌
-
Thanks so much for helping out in this thread! I just wanted to quickly check with you, have you had a look at the Saga map lately? The studio is currently running a test where the Sweet Cinema feature has been moved from the Events tab to a small widget directly on the map. It might still be there, just not where we’re…
-
Hi @Carol-38 and everyone 😃 Thank you for taking the time to share so much detailed feedback in this thread. I’ve gone through everything and will be passing your comments on to the Studio. I’ll make sure to mention some of the recurring points you raised, including the Chocolate Box difficulty, frustration with timed…
