I was playing the game and it stop working it will start but then it goes away I had to delete the game and I would like to get it back I was very far in the game don't want to loose everything that I did in the game.
Hi @donkey1953 and welcome to our lovely community!
Oh no! Sorry to hear this!
If you reinstall the game and play level one will your progress show back up?
Our game expert @teresawallace44 is out for the weekend and will be back Monday.
(Edit by CM: Unsupported Language)
Hello @donkey1953 Hearty Welcome to our wonderful King Community 🤗
I am sorry to hear that you are having an issue in your game!
If you don't mind, I need a clarification please.... Did you lose the level progress of your game OR are you not able to open the game? And which device are you using to play your game?
If you can provide these details for me, I will be able to assist you with proper steps. Please post back your reply by typing in the comment box given below.
Talk to you soon! Have a great rest of the weekend 💎
playing the game on a PC lab top the game wouldn't play it would start and then it would go away couldn't play. So I delete the game and reinstall the game and I'm starting all over I was in the 600 when I lost everything so sad.
Very Sorry to hear that dear @donkey1953
Few more questions for my clarification please....
Did you not save the game either through Facebook OR Kingdom account? Did you download the App through Microsoft Store?
Will you be able to give me your game user ID number?
I will ask if our Pyramid Saga Community In-charge be able to help to restore your game progress.
Talk to you soon! Have a great rest of the day 💎
It is save in my tablet that is the only place that it is save I can play on it I'll try to transfer the game back to my lab top thank you
Lost my candy crush saga account
how to get back the account and level?
@AmyliaTan Hi and welcome, you are in the pyramid solitaire area and each game has its own area for future reference.
Please see post below for help with getting your levels restored
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
Welcome to Sweet King Community! 👑
Oh No! Have you lost your current level on Candy Crush Saga? 😢
Don't worry! You can check to read and follow these troubleshooting steps of this problem. (This solve discussion by Community Team.) (Any Device) 😉
So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉
If it's still not worked by Save Current Level Steps, you can click on "Contact Us" on bottom of the page then select "Problems with my Game" and then "Game didn't save" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
Have a nice and safety day! 😊
❓Need help on Diamond Diaries? Ask a question here❓
🌟 Need Gold Bars? Join Here! 🌟