Still can't sync after new update!

Lola_Pop

Hello again, @JayD !

Did you reinstall the app on the new device again?

JayD

Why would I reinstall the game on the new device? The problem comes from the old device. All my progress is on my iPhone. I feel as if none of you are listening and offering pointless solutions.

The issue is the wifi sync on iPhone. Fix it already!

JayD

Another update and still no fix to the sync problem. This is honestly getting tiresome.

Diamond_Lim

https://community.king.com/en/pyramid-solitaire-saga/discussion/comment/1074308#Comment_1074308

How about you tried these steps that I hope this helps :

https://community.king.com/en/blog/discussion/268623/moving-your-game-progress-to-a-new-device-apple

If it's not worked, how about you tried these steps that I hope this helps too :

https://community.king.com/en/blog/discussion/247838/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved

JayD

Another update, and still no fix. I've honestly given up. The wifi symbol just keeps spinning and I am unable to sync my progress. I don't even care about the boosters anymore. But if I reinstall, will my progress be saved without the wifi sync working?

Diamond_Lim

https://community.king.com/en/pyramid-solitaire-saga/discussion/comment/1213197#Comment_1213197

Thank you for your answering!

I will tagging @wykoon and @Freddy_Falkner if they can help another solutions.

wykoon

Hi @JayD and good day to you.

If you reinstall your game in your iPhone, your progress will be sync as long as you've signed up with the correct account that you have been using to play your game since day 1.

Before you reinstall, please sync the app with iTunes to backup the app. Once, you have installed the app and reboot your device, simply sync it with your backup that you've performed earlier. This way, your booster may be retrievable.

Then sign in the game with the one you normally use in your old Android device.

You've also mentioned that your wifi icon is spinning. This means your internet is unstable thus your game is not able to connect properly. Please check that your wifi/internet setting in your iPad is enabled.

I hope I've answered your questions and hope the info above is able to solve your long pending issue.

Please let us know if you still have issue with the game. Do reply me by copy and paste my name @wykoon in your message box.

Thank you 😊

JayD

There's nothing wrong with the wifi on my iphone because every other app using it works fine. The problem is on your end, period. I'll try to back it up and reinstall.

JayD

What a nightmare this has become. I followed your instructions and backed up my iphone but of course, itunes messed up and my backup failed. Now I can't restore my boosters after reinstalling the game. They are gone forever. I know that part isn't your fault, but you should have fixed this bug and I wouldn't be in this situation to begin with. I'm sick and tired of this BS. I'm done. There's just no point complaining about a problem that you clearly have no interest in fixing.

Diamond_Lim

https://community.king.com/en/pyramid-solitaire-saga/discussion/comment/1222041#Comment_1222041

Tagging @wykoon again if she can help. 😊