Thank you for your answering!
I will tagging @wykoon and @Freddy_Falkner if they can help another solutions.
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Hi @JayD and good day to you.
If you reinstall your game in your iPhone, your progress will be sync as long as you've signed up with the correct account that you have been using to play your game since day 1.
Before you reinstall, please sync the app with iTunes to backup the app. Once, you have installed the app and reboot your device, simply sync it with your backup that you've performed earlier. This way, your booster may be retrievable.
Then sign in the game with the one you normally use in your old Android device.
You've also mentioned that your wifi icon is spinning. This means your internet is unstable thus your game is not able to connect properly. Please check that your wifi/internet setting in your iPad is enabled.
I hope I've answered your questions and hope the info above is able to solve your long pending issue.
Please let us know if you still have issue with the game. Do reply me by copy and paste my name @wykoon in your message box.
Thank you 😊
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There's nothing wrong with the wifi on my iphone because every other app using it works fine. The problem is on your end, period. I'll try to back it up and reinstall.
What a nightmare this has become. I followed your instructions and backed up my iphone but of course, itunes messed up and my backup failed. Now I can't restore my boosters after reinstalling the game. They are gone forever. I know that part isn't your fault, but you should have fixed this bug and I wouldn't be in this situation to begin with. I'm sick and tired of this BS. I'm done. There's just no point complaining about a problem that you clearly have no interest in fixing.
Tagging @wykoon again if she can help. 😊