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Still can't sync after new update!
Answers
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Hi there @JayD, sorry to hear you're having an issue that keeps persisting 😯
I see from previous comments that you do not wish to reinstall the game app as you don't want to lose your Boosters.
I can relate but reinstalling the game app might be the solution to the problem as it usually does fix issues like these without having to wait for a fix.
How many Boosters are we talking about by the way that you don't want to lose?
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Hello @JayD Hearty Welcome to our Wonderful King Community 🤗
Are you using an iOS device or an Android?
If you have an iOS device, you can "Back-up" your game to iCloud (or similar to that), and then you can reinstall the game without any worries. Backing up your game saves all your boosters.
If you own an Android device, I am not sure how to "back up" the game!
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Hello @JayD !
I'm sorry to hear this isn't solved yet, and I'll do my best to help you, too.
I'm a bit confused- Boosters are stored in each device, so if you won those Boosters in the old device, and you changed from an iOS device to an Android? In this case, I'm afraid you won't have your Boosters available anymore. 😥
You can read more about it HERE
That's why I'd really suggest to reinstall the app in this case.
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Hello @JayD Hope you are doing good and staying safe 🤗
I am sorry to hear that the level progress is not the same on both devices!
Which level are you currently playing and which level is it showing on the new phone? Can you post a screenshot of your Map screen from both old phone and new phone?
To post the screenshots, tap on the 2nd icon that is located in the bottom left corner of the comment box.
Talk to you soon. Have a great rest of the day 💎 💎
