Hi there @JayD, sorry to hear you're having an issue that keeps persisting 😯
I see from previous comments that you do not wish to reinstall the game app as you don't want to lose your Boosters.
I can relate but reinstalling the game app might be the solution to the problem as it usually does fix issues like these without having to wait for a fix.
How many Boosters are we talking about by the way that you don't want to lose?
Hello @JayD Hearty Welcome to our Wonderful King Community 🤗
Are you using an iOS device or an Android?
If you have an iOS device, you can "Back-up" your game to iCloud (or similar to that), and then you can reinstall the game without any worries. Backing up your game saves all your boosters.
If you own an Android device, I am not sure how to "back up" the game!
I'm sorry to hear this isn't solved yet, and I'll do my best to help you, too.
I'm a bit confused- Boosters are stored in each device, so if you won those Boosters in the old device, and you changed from an iOS device to an Android? In this case, I'm afraid you won't have your Boosters available anymore. 😥
Hello @JayD Hope you are doing good and staying safe 🤗
I am sorry to hear that the level progress is not the same on both devices!
Which level are you currently playing and which level is it showing on the new phone? Can you post a screenshot of your Map screen from both old phone and new phone?
To post the screenshots, tap on the 2nd icon that is located in the bottom left corner of the comment box.
Why would I reinstall the game on the new device? The problem comes from the old device. All my progress is on my iPhone. I feel as if none of you are listening and offering pointless solutions.
The issue is the wifi sync on iPhone. Fix it already!
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Another update, and still no fix. I've honestly given up. The wifi symbol just keeps spinning and I am unable to sync my progress. I don't even care about the boosters anymore. But if I reinstall, will my progress be saved without the wifi sync working?
Answers
Hi there @JayD, sorry to hear you're having an issue that keeps persisting 😯
I see from previous comments that you do not wish to reinstall the game app as you don't want to lose your Boosters.
I can relate but reinstalling the game app might be the solution to the problem as it usually does fix issues like these without having to wait for a fix.
How many Boosters are we talking about by the way that you don't want to lose?
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1 · 1Helpful Woah! Sweet Love HahaI got about a 100 for each booster. That's why I refuse to reinstall.
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0 · Helpful Woah! Sweet Love HahaHello @JayD Hearty Welcome to our Wonderful King Community 🤗
Are you using an iOS device or an Android?
If you have an iOS device, you can "Back-up" your game to iCloud (or similar to that), and then you can reinstall the game without any worries. Backing up your game saves all your boosters.
If you own an Android device, I am not sure how to "back up" the game!
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0 · Helpful Woah! Sweet Love HahaI switched from iOS to Android, so that doesn't help.
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0 · Helpful Woah! Sweet Love HahaOh! Sorry for not being much of a help @JayD 😔
I will give a heads-up to our Community In-charge to talk to you.
I request you please be patient 🙏
Thank you!
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0 · Helpful Woah! Sweet Love HahaHello @JayD !
I'm sorry to hear this isn't solved yet, and I'll do my best to help you, too.
I'm a bit confused- Boosters are stored in each device, so if you won those Boosters in the old device, and you changed from an iOS device to an Android? In this case, I'm afraid you won't have your Boosters available anymore. 😥
You can read more about it HERE
That's why I'd really suggest to reinstall the app in this case.
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0 · Helpful Woah! Sweet Love HahaIf that's the case, I'll just use up all my boosters on my old phone. But the main issue is not being able to sync my progress with the new phone.
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0 · Helpful Woah! Sweet Love HahaHi dear
Please Use same Id And Password To log in New Device.
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0 · Helpful Woah! Sweet Love HahaI used the same ID for both phones🙄
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0 · Helpful Woah! Sweet Love HahaHello @JayD Hope you are doing good and staying safe 🤗
I am sorry to hear that the level progress is not the same on both devices!
Which level are you currently playing and which level is it showing on the new phone? Can you post a screenshot of your Map screen from both old phone and new phone?
To post the screenshots, tap on the 2nd icon that is located in the bottom left corner of the comment box.
Talk to you soon. Have a great rest of the day 💎 💎
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0 · Helpful Woah! Sweet Love HahaHello again, @JayD !
Did you reinstall the app on the new device again?
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0 · Helpful Woah! Sweet Love HahaWhy would I reinstall the game on the new device? The problem comes from the old device. All my progress is on my iPhone. I feel as if none of you are listening and offering pointless solutions.
The issue is the wifi sync on iPhone. Fix it already!
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0 · Helpful Woah! Sweet Love HahaAnother update and still no fix to the sync problem. This is honestly getting tiresome.
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0 · Helpful Woah! Sweet Love HahaHow about you tried these steps that I hope this helps :
If it's not worked, how about you tried these steps that I hope this helps too :
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0 · Helpful Woah! Sweet Love HahaAnother update, and still no fix. I've honestly given up. The wifi symbol just keeps spinning and I am unable to sync my progress. I don't even care about the boosters anymore. But if I reinstall, will my progress be saved without the wifi sync working?
- Report
0 · Helpful Woah! Sweet Love Haha