Levels already complete

lynjeans

I have opened today to find i have lost all boosters and also when i got to a new map area some levels that i haven't even got to yet are already showing with stars as done.

aijaziqbal

https://community.king.com/en/pyramid-solitaire-saga/discussion/comment/1143970#Comment_1143970

Hi and welcome to the community.

Its very strange error in your game. Have you tried troubleshooting steps mentioned by freddy. If yes and it didnt work out i think you need to contact our player support.

Please check below link.

https://soporto.king.com/contact

You need your game id for this.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Thanks.

Freddy_

@lynjeans Hi and welcome Thats a very strange one has anybody had access to your game.

Try the standard trouble shooting tips check your game is up to date and log out and restart your device and then log back in and see if this resolves your issue.

For boosters if this is a mobile device any boosters are stored on the device itself .So if the device crashes, the game crashes your uninstall or change devices the boosters are lost and are unrecoverable unless you had any purchased boosters then you can contact support from your game and they should help you with these.

Go to game settings and help center and send them an email

Not sure what can be done regarding your levels unless your game has become corrupt then uninstalling may help, but again if mobile device and stored boosters or lives would be LOST

Thank you