Boosters\Prizes show as LOCKS

J837

In the Pyramid Saga game my Boosters\prizes have turned into locks. How do I fix this?

Diamond_Lim

https://community.king.com/en/blog/discussion/389878/boosters-prizes-show-as-locks

Welcome to Sweet King Community! 👑

I will tagging @DieOmimi if she can helping and solve the problem. 😊

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Diamond_Lim

I will tagging @DieOmimi if she can helping and solve the problem. 😊

DieOmimi

Hi @J837 welcome to our community at Pyramid-Solitaire Saga. 

When did you notice that your boosters were unlocked? Did you have an update or reinstalled the app? Maybe on a new device?

Your question cannot be answered in such a general way. I need more information from you so we can narrow down the problem.

What type of device are you playing on, which version of the app do you have installed?

J837

I had previously left a lot of detail but to no avail. Thank you for answering I have a Samsung 22 S. I think it's verison1.130.0 not really sure.

The phone is new so I downloaded the app to my phone and then signed in to secure my progress on the new device. I know that the any boosters on my old device don't transfer. The new phone has a LOCK symbol which doesn't even allow a purchase.

I have tried signing out and in of the app. thank you for your help.