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Latest update has taken me back some levels! (CM: Solved in the next update!)

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Answers

  • teresawallace44
    teresawallace44 Posts: 4,436
    edited September 2020

    Hello @yass78 and @uncleb19

    Sorry I haven’t heard anything. Let me PM some of the community managers. Can I ask what device are you playing the game on? Sometimes older devices will not play some of the games after you update the game. 🤔

    Hit me back. 👍

    Teresa 🦋🌺🦋

  • yass78
    yass78 Posts: 125

    Hi @teresawallace44 !

    I play on two devices - Iphone 5s and Samsung Galaxy A5 (2017), and the situation is the same on both.

  • Shannetie1
    Shannetie1 Posts: 0

    Newbie

    I was already on the octopus page and in bumped me way back can you put me back where I was. And yes can’t get any lives and I see your working on it. And I have no friends when I had a lot. I’m sad hope you fix it fast. Thank you

  • Diamond_Lim
    Diamond_Lim Posts: 167,021

    Welcome to Sweet King Community! 👑

    You can follow these steps of request lives issue that I hope this helps :

    You can click here to read my answer to follow these steps of add more friends that I hope you can send and receive lives with friends on this game. 😊

    You can also check this information for similar your problem that I hope you can understand to read it :

    And Olivia Event is still tested that means it's still not complete to be fixed to everyone on this game while mostly of the players have this problem too.

    By the way, this game support community is Pyramid Solitaire Saga (not Candy Crush Friends Saga) and tagging @Crazy Cat Lad moves this thread to Candy Crush Friends Support Community.

    ** If you have any questions on this game, please ask a question here that they will help you faster on Candy Crush Friends Support Community. **

    If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

    🍭 Have a nice and safety day! Sugar Crush! 🍭

  • Hello @Shannetie1

    You will need to go here and ask for help in Candy Crush Friends...

    This section is for Pyramid Solitaire Saga. 👍

    Thanks for asking and hopefully someone can help you there. 🤗

    Thanks @Diamond Lim 💕

    Teresa 🦋🌺🦋

  • Françoise_Jadot
    Françoise_Jadot Posts: 3

    Level 1

    For the 2d times I lost all the bonus but also the game take me back many levels . I am now on the precedent map !!!!!

    I'm fed up ...😵

    A solution please 🤞

  • Diamond_Lim
    Diamond_Lim Posts: 167,021

    You are welcome! @teresawallace44 😊

  • anamaeted
    anamaeted Posts: 10

    Level 2

    My game set me back to map 143 and it will not give me more levels. I have reset the game. I have also uninstalled it, resarted my pc and reinstalled the game. It still loads me to this map.

    Is there a way to fix this? When I sign on to my game in my android phone, it loads several more maps to play.

  • Diamond_Lim
    Diamond_Lim Posts: 167,021
    edited September 2020

    Welcome to Sweet King Community! 👑

    I see the current latest version of the game is 1.104.0 (Android Version) / 1.104.0.0 (Apple/iOS Version) and the current max level is 2405 and use stable Internet Connection on this game. 🤔

    If you have updated the latest version of this game and used Stable Internet Connection but it's still not worked, how about you tried these steps that I hope you can see the latest new levels right now :

    Log out from the game entirely and close the app.

    Clear your phone cache/storage space. DO NOT clear game data.

    Restart your device. If you shutdown, please wait for at least 10 second before turning on your device.

    Login back on this game.

    Or you can see Crazy Cat Lad the Community Manager answer to players for similar your question :

    All our games require that your Android version is at least 4.4.4 or higher. Even though for best game experience I'd recommend to have Android 5 or later version installed.

    For iOS you will need at least iOS 8 or later version to be able to play any King game.

    If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

    Have a nice and safety day! 😊

  • anamaeted
    anamaeted Posts: 10

    Level 2

    I am not using a phone or tablet, I am on my Windows 10 PC. I downloaded it from the windows store. That is the game I am having issues with. When I log in on my android phone, it gives me maps up to map 158. My PC is the one that will not update.

Hey! Would you like to give us your opinion?