Latest update has taken me back some levels! (CM: Solved in the next update!)

Diamond_Lim · September 2020

https://community.king.com/en/pyramid-solitaire-saga/discussion/comment/1071430#Comment_1071430

Thank you for your answering! 😊

So, these are the official last levels at the moment:

On Facebook: 185 (no longer to be released)

Android and iOS: 2405

Windows 10: 2330

You can also check this similar information that I hope you can understand to read it :

https://community.king.com/en/blog/kb/articles/461-why-is-my-progress-different-on-2-different-devices

By the way, new levels will released on this game every Wednesday! Congratulations again! 👏

Have a nice and safety day! 😊

yass78 · September 2020

Hi @teresawallace44 , @Lola_Pop !

I was so hoping that the last update solve my problem, but nothing happened! I have been hoping for a solution for more than a month, but you are not solving it at all! Please once again for help!

anamaeted · September 2020

I am using windows 10, it will not give me any levels past level 2195. So why can I not get the levels up to 2330? This has been like this for at least a month while I wait for an update to fix it.

Diamond_Lim · September 2020

https://community.king.com/en/pyramid-solitaire-saga/discussion/comment/1072937#Comment_1072937

Okay! Thanks for your answering again! 😊

I will ask Community Team if they can help. 😊

aijaziqbal · September 2020

https://community.king.com/en/pyramid-solitaire-saga/discussion/comment/1072937#Comment_1072937

Hi and welcome to the community.

Please make sure that your windows 10 app is also updated. And try again.

However i am checking this with our CM and see if he can help us here.

Lola_Pop · September 2020

Hello @anamaeted !!

Welcome to the Community- I see you've already met some very helpful and kind Community members. ❤️

It looks like you've done all you could do for now, if you even reinstalled the app. We've asked the Studio about this and they're trying to find a solution for this partial loss of progress.

To investigate further, it would be very useful if you could send us your player ID. You can find it HERE.

Thanks a lot!

Lola_Pop · September 2020

Hello again, my friends!

Heads-up from the Studio: there's a new update since yesterday, please update your devices and see if the problem is solved.

Hope it works!

yass78 · September 2020

Hi @Lola_Pop !

That is exactly the reason why I contacted you, because even the latest update did not solve the problem!

Lola_Pop · September 2020

Ok, I just needed to be sure, dear @yass78 😔

I'm sorry for the inconveniences, I'll let the Studio know and I hope they can find a solution soon!

Lola_Pop · September 2020

Hello again!

So, the Studio is working at it at the moment, the fix will be live in the next update. Please accept my apologies for the inconvenience 🙏

Latest update has taken me back some levels! (CM: Solved in the next update!)

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Hello again, my friends!

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