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Boosters\Prizes show as LOCKS

J837
J837 Posts: 5

Level 2

edited December 2022 in Support

In the Pyramid Saga game my Boosters\prizes have turned into locks. How do I fix this?

Comments

  • Diamond_Lim
    Diamond_Lim Posts: 164,769
    edited December 2022

    Welcome to Sweet King Community! 👑

    I will tagging @DieOmimi if she can helping and solve the problem. 😊

    Anyway, thank you for your playing Pyramid Solitaire Saga! 😊

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    Have a nice and safety day! ❤️😊

  • Diamond_Lim
    Diamond_Lim Posts: 164,769

    I will tagging @DieOmimi if she can helping and solve the problem. 😊

  • DieOmimi
    DieOmimi Posts: 41,106

    Hi @J837 welcome to our community at Pyramid-Solitaire Saga. 

    When did you notice that your boosters were unlocked? Did you have an update or reinstalled the app? Maybe on a new device?

    Your question cannot be answered in such a general way. I need more information from you so we can narrow down the problem.

    What type of device are you playing on, which version of the app do you have installed?

  • J837
    J837 Posts: 5

    Level 2

    I had previously left a lot of detail but to no avail. Thank you for answering I have a Samsung 22 S. I think it's verison1.130.0 not really sure.

    The phone is new so I downloaded the app to my phone and then signed in to secure my progress on the new device. I know that the any boosters on my old device don't transfer. The new phone has a LOCK symbol which doesn't even allow a purchase.

    I have tried signing out and in of the app. thank you for your help.

Hey! Would you like to give us your opinion?