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Game not loading or opening

SystemSystem Posts: 642 Community Manager
This discussion was created from comments split from: Games won’t connect to internet.
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Answers

  • daisy_jdaisy_j Posts: 21 Level 2

    Thanks, at least I know it’s not just me! Can you confirm (or not) if the tech team are aware of any issues with Pyramid Solktaire? I can’t log into this at all.

  • Crazy Cat LadCrazy Cat Lad Posts: 6,252 Community Manager

    No, it's not only you. Do you get the same error message in Pyramid Solitaire as well?


  • daisy_jdaisy_j Posts: 21 Level 2

    No, in Pyramid Solitaire the “King” welcome page flashes up for a few seconds then closes. I can’t log in at all. I did notice that the welcome screen looked different as it had the words “Making the world playful” on it, so I wondered if it was an update and this had caused the issue?

  • Crazy Cat LadCrazy Cat Lad Posts: 6,252 Community Manager

    OK, thanks! Have you tried reinstalling the Pyramid app? Make also sure that your device has at least 2 GB of free memory.


  • daisy_jdaisy_j Posts: 21 Level 2

    I haven’t tried to reinstall as the advice seems to say that I would go back to level 1, plus lose all the bonuses I built up?

    I have 14 gb of free space, so that’s not the issue.

  • Crazy Cat LadCrazy Cat Lad Posts: 6,252 Community Manager

    The levels can be restored by reconnecting the game to your Facebook or King account. If not, then we can manually restore them from here.

    Boosters will be lost, but we can resend all purchased Boosters to your game.


  • daisy_jdaisy_j Posts: 21 Level 2

    Is that my only option? I can’t remember what level I’d reached but it was high hundreds I think. (Is it definitely not a temporary issue with the game that will resolve if I wait?). So frustrating to lose all my boosters!! They weren’t purchased just earned as I went along and saved up for tricky levels.

  • Crazy Cat LadCrazy Cat Lad Posts: 6,252 Community Manager

    @daisy_j I removed this conversation from the Candy Crush thread to it's own thread in Pyramid Solitaire pages.

    I'm afraid that if nothing helps, then reinstalling is the last solution if the game won't load or open.

    If you can figure out more or less what level you were on then we'll be able restore the levels more or less at least. Important thing is that you don't have to restart all over again from level 1.

    After reinstalling (delete the app, restart the device and download the game again), connect it to a King account and let me know the Game ID and where about level and I will restore the levels and see what I can do about the Boosters.

    How to find the Game ID when the game is connected to a King account, check here.


  • daisy_jdaisy_j Posts: 21 Level 2

    Hi

    I have reinstalled and it has taken me back to where I left off. I was actually on level 1810, so much higher than I had realised! However, all boosters have vanished and I had around 30 of each. Can anything be done about that?

    I couldn’t find my ID as the screen didn’t have the logout option as shown on the demo?

  • Lola_PopLola_Pop Posts: 3,819 Community Manager
    edited May 15

    Hello @daisy_j !

    I'm glad you're back on track!!

    The boosters aren't stored and can be lost after reinstalling the app...however, check out this to see if you can find them!

    Candy Crush Soda - Celebrate Level 5000 with us: 
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  • daisy_jdaisy_j Posts: 21 Level 2

    Looks like ive lost them all then. 😩 Much harder to get past the higher levels without using them every now and then.

  • MummybatMummybat Posts: 1 New Bee

    I have same problem on iPhone- it seems very unreasonable to make us lose all our hard earned boosters because of an update. The same thing happened last year on old iPad and I lost them all again.

  • Lola_PopLola_Pop Posts: 3,819 Community Manager

    Hello @Mummybat !

    I'm really sorry to hear that. If you use an iPhone, you can try to store them in the Cloud- it works for many players! It's nothing we can guarantee because it doesn't depend on us but on Apple, but it could be a solution. 😊

    Candy Crush Soda - Celebrate Level 5000 with us: 
    💜Win Gold Bars in our 5 Competitions HERE 💜
    💚Claim the exclusive Community 5000 Level badge  HERE!  💚
  • Periwinkle2020Periwinkle2020 Posts: 2 New Bee

    I had the same problem... game not loading on iPad. I have finally managed to restore the app, but have lost all my progress. How can I get my levels restored?

  • PummyRajPummyRaj Posts: 11,316 Superstar

    Hello @Periwinkle2020 Hearty Welcome to our wonderful King Community 🤗

    I am sorry to hear about the issue in your game!

    Did you save your game before reinstalling the App, either through Facebook OR Kingdom account?


    You can post back by simply typing your reply in the comment box given below (just like before 🙂).

    Talk to you soon! Have a wonderful rest of the day!


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