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No Internet Connection in the game-Fixed!

12467…19

Answers

  • Mortanious
    Mortanious Posts: 16

    Level 2

    I'm sorry, I keep replying to everyone as I'm sure you're all getting notified, but I'm hoping it would spam the devs also and they would ****ing look at this stupid page they've created especially for players to post their problems.

  • Lola_Pop
    Lola_Pop Posts: 12,038

    Hello everybody!

    I'm very sorry, I missed this thread! Please accept my apologies. 🙏


    I've just asked the Studio team about this issue. Meanwhile, I'd ask you to please follow these troubleshooting steps which may help you out.

    If you have got an Apple device (iPhone or iPad), please try out these steps; if it's an Android device, use these steps instead.

    Thanks for your patience!!

  • Lola_Pop
    Lola_Pop Posts: 12,038

    Hello again, @yass78 @jtizzy @CML999 @Shadow_SHD @wdav4966 @NoodZakelijk @nyntje13 @Mortanious @AmberJ , @logan59 , @ISIK !!!

    Our developers have asked me for your player IDs in order to investigate the issue.

    So, could you please send me your player ID (you can find them here). It will be very helpful for the investigation!!

    Thanks a lot for your help 🤗

  • Lola_Pop
    Lola_Pop Posts: 12,038

    Hello @Baba_Booey and @barnsley  !!!

    Our developers have asked me for your player IDs in order to investigate the issue.

    So, could you please send me your player ID (you can find them here). It will be very helpful for the investigation!!

    Thanks a lot for your help 🤗

  • wdav4966
    wdav4966 Posts: 36

    Level 3

    No point, they sent me their response and I refused to reinstall the game as I am fed up with losing everything when I do. I have just about given up. Thank you.

  • barnsley
    barnsley Posts: 3

    Level 1

    Hi, mine is 1073447204.

    Thanks

  • Baba_Booey
    Baba_Booey Posts: 3

    Level 1

    1114254331

  • teresawallace44
    teresawallace44 Posts: 4,436
    edited April 2020

    Mine is doing the same thing. Has been for a couple of weeks.

    User ID is 1049154625

    Thank you

  • Roslynt40
    Roslynt40 Posts: 1

    Level 1

    My game wont sync has lost my levels that I have completed can u please help

    User ID 1120598655

    THANKS

  • KarenDevenney
    KarenDevenney Posts: 1

    Level 1

    I’m having exactly the same problem and have been for a couple of weeks. It won’t connect and sync. I’ve lost loads of progress as well as boosters.


    my user Id is 1204552869


    thanks


    karen

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