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I can’t connect to the internet in Pyramid Saga. All other games fine on my device
Hiya!
Thanks a lot for your patience while the team in the Studio were investigating and fixing this!!
I have good news today; the fix is live, that means, if you update the game now you will be able to play Pyramid Solitaire Saga again without any connection issue!
Once again, thanks for your help and for your patience, you're the best players we could wish for!!🤩
Hey Lola_Pop
My ID is 1602516636
My ID is 2295131194
arvma51
Hello @arvma51 A Warm Welcome to our friendly King Community 🤗
I am very sorry to hear about the issue in your game!!
Can you please post your game user ID number? So that, our Pyramid game In-charge can assist you?
Here is a link for you to look for your Game ID ---> Find my game ID number
Please post your reply by typing in the comment box given below.
Talk to you soon! Have a great rest of the day!
Where do I find my player ID? Don't I need to login?. (Nvm)
It's weird. I switched devices and now it's working. The only downside as always, I lost everything!! I'm only a couple of levels away from completing it so might just call it a day. I'm so fed up with building items up, only to lose them because of an update etc?
7333588229
I'm having the same problem, please. 1783253358 thank you
What do you mean with ID?
The WiFi symbol only stand running. I have tried to delete the app and restart but then I was send several games back. No I am at 2027, but I was at 2036. My ID is 2295131194
I’m having exactly the same problem and have been for a couple of weeks. It won’t connect and sync. I’ve lost loads of progress as well as boosters.
my user Id is 1204552869
thanks
karen
My game wont sync has lost my levels that I have completed can u please help
User ID 1120598655
THANKS
Mine is doing the same thing. Has been for a couple of weeks.
User ID is 1049154625
Thank you
1114254331
Hi, mine is 1073447204.
Thanks
No point, they sent me their response and I refused to reinstall the game as I am fed up with losing everything when I do. I have just about given up. Thank you.
Hello @Baba_Booey and @barnsley !!!
Our developers have asked me for your player IDs in order to investigate the issue.
So, could you please send me your player ID (you can find them here). It will be very helpful for the investigation!!
Thanks a lot for your help 🤗
Hello again, @yass78 @jtizzy @CML999 @Shadow_SHD @wdav4966 @NoodZakelijk @nyntje13 @Mortanious @AmberJ , @logan59 , @ISIK !!!
Hello everybody!
I'm very sorry, I missed this thread! Please accept my apologies. 🙏
I've just asked the Studio team about this issue. Meanwhile, I'd ask you to please follow these troubleshooting steps which may help you out.
If you have got an Apple device (iPhone or iPad), please try out these steps; if it's an Android device, use these steps instead.
Thanks for your patience!!
I'm sorry, I keep replying to everyone as I'm sure you're all getting notified, but I'm hoping it would spam the devs also and they would ****ing look at this stupid page they've created especially for players to post their problems.
New here? Sign in or create an account to join the fun.
They care so much! How can we be so insensitive? 😂
I’m glad I am not the only one! I’m on level 2033 and it’s like I’m playing alone. I can’t send lives. Hope they get it fixed!
Pleased to know I’m not the only one. I’m on level 2045 and so frustrated as no bonus rounds or Paths. It’s getting boring. Support please sort this out!
Hello @Baba_Booey !
Welcome to our Community and please accept my apologies for the delayed answer!
Can you please tell me more about the issue? Do you get any error message when you try to connect to Facebook? Are you getting connected to the wrong Facebook account?
The WiFi icon (bottom right) keeps searching.I am not getting the check mark which lets me know that game is now synced.
Mine is doing exactly the same on my iPad and iPhone, and has been for the last few days
Same problem......
Hello,
I have exactly the same issue on my iPhone X up to date.
I've uninstalled and reinstalled the game and signed in with my Facebook account, and went back to level 2026 (I was at level 2037). I guess it was the last time the sync went OK.
The game synced right. I won level 2026 and went to level 2027, and now the game won't sync again, the icon at the bottom right is spinning forever again...
So my guess is that there is a bug when the game gets at level 2027 and above...
It's seems to be the consensus all around. We're all above 2027.
I updated the game today, as they just released an update. I'm like maybe they fixed it and that's why they're silent. Nope. Just a horrible support "team".
Im on 2075. Updated the game today..Nothing happens....
I had a bunch of boosters because I had phone/game issues last March or so, but I got a new phone rece rlt and thought it copied everything over but all of my boosters were gone. I am attaching what they originally gave me, but I did use a lot of them, not sure how many, but I am hoping there is a way to get these back…
Hello Comunity I just had a big issue - and after reading around, I realised is somewhat common? I've seen at least a couple of posts with the same problematic: losign all the boosters In my case, I mistakenly logged out of FB, and when I reconnected, all my boosters where gone. I tried logging out and in again,…
Bonjour, Depuis que j’ai sauvegardé ma progression dans le jeu, j’ai tout perdu, je suis revenu au début. Hello, Since I saved my progress in the game, I've lost everything and I'm back at the beginning.
I signed up to keep progress of my game of pyramid solitaire saga and can not get a connection back to the game. I dont want to start this game from level 1.
I used to receive and send lives all the time. Now I'm not getting many, if any, lives after requesting. Sending lives seems to work OK. Anyone else having this trouble?
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
