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I can’t connect to the internet in Pyramid Saga. All other games fine on my device
Hiya!
Thanks a lot for your patience while the team in the Studio were investigating and fixing this!!
I have good news today; the fix is live, that means, if you update the game now you will be able to play Pyramid Solitaire Saga again without any connection issue!
Once again, thanks for your help and for your patience, you're the best players we could wish for!!🤩
Hey Lola_Pop
My ID is 1602516636
My ID is 2295131194
arvma51
Hello @arvma51 A Warm Welcome to our friendly King Community 🤗
I am very sorry to hear about the issue in your game!!
Can you please post your game user ID number? So that, our Pyramid game In-charge can assist you?
Here is a link for you to look for your Game ID ---> Find my game ID number
Please post your reply by typing in the comment box given below.
Talk to you soon! Have a great rest of the day!
Where do I find my player ID? Don't I need to login?. (Nvm)
It's weird. I switched devices and now it's working. The only downside as always, I lost everything!! I'm only a couple of levels away from completing it so might just call it a day. I'm so fed up with building items up, only to lose them because of an update etc?
7333588229
I'm having the same problem, please. 1783253358 thank you
What do you mean with ID?
The WiFi symbol only stand running. I have tried to delete the app and restart but then I was send several games back. No I am at 2027, but I was at 2036. My ID is 2295131194
I’m having exactly the same problem and have been for a couple of weeks. It won’t connect and sync. I’ve lost loads of progress as well as boosters.
my user Id is 1204552869
thanks
karen
My game wont sync has lost my levels that I have completed can u please help
User ID 1120598655
THANKS
Mine is doing the same thing. Has been for a couple of weeks.
User ID is 1049154625
Thank you
1114254331
Hi, mine is 1073447204.
Thanks
No point, they sent me their response and I refused to reinstall the game as I am fed up with losing everything when I do. I have just about given up. Thank you.
Hello @Baba_Booey and @barnsley !!!
Our developers have asked me for your player IDs in order to investigate the issue.
So, could you please send me your player ID (you can find them here). It will be very helpful for the investigation!!
Thanks a lot for your help 🤗
Hello again, @yass78 @jtizzy @CML999 @Shadow_SHD @wdav4966 @NoodZakelijk @nyntje13 @Mortanious @AmberJ , @logan59 , @ISIK !!!
Hello everybody!
I'm very sorry, I missed this thread! Please accept my apologies. 🙏
I've just asked the Studio team about this issue. Meanwhile, I'd ask you to please follow these troubleshooting steps which may help you out.
If you have got an Apple device (iPhone or iPad), please try out these steps; if it's an Android device, use these steps instead.
Thanks for your patience!!
I'm sorry, I keep replying to everyone as I'm sure you're all getting notified, but I'm hoping it would spam the devs also and they would ****ing look at this stupid page they've created especially for players to post their problems.
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Thank you @arvma51 and @Mortanious !!
I'll pass them over to the technical team 😊
Hello Lola_Pop
My ID is :7287570710
Hi Lola_Pop
My ID is 6000879548
My user ID is 7333588229
My ID is 1177139143
support ppl: please get back to us.. we need this fixed so that we can continue playing:((
Same problem here
My ID is 6238706655
Now my piggy bank has stopped filling up! The game has gone mad!!!
Stick your comment badges, I'm not 5!!!
using my iPad and not getting an internet connection, been like this for several days, I’m getting a connection on everything else so it’s not that.
I had a bunch of boosters because I had phone/game issues last March or so, but I got a new phone rece rlt and thought it copied everything over but all of my boosters were gone. I am attaching what they originally gave me, but I did use a lot of them, not sure how many, but I am hoping there is a way to get these back…
Hello Comunity I just had a big issue - and after reading around, I realised is somewhat common? I've seen at least a couple of posts with the same problematic: losign all the boosters In my case, I mistakenly logged out of FB, and when I reconnected, all my boosters where gone. I tried logging out and in again,…
Bonjour, Depuis que j’ai sauvegardé ma progression dans le jeu, j’ai tout perdu, je suis revenu au début. Hello, Since I saved my progress in the game, I've lost everything and I'm back at the beginning.
I signed up to keep progress of my game of pyramid solitaire saga and can not get a connection back to the game. I dont want to start this game from level 1.
I used to receive and send lives all the time. Now I'm not getting many, if any, lives after requesting. Sending lives seems to work OK. Anyone else having this trouble?
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
